Zapiet ‑ Pickup + Delivery
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During the current crisis we had to make a rapid transition from full restaurant to home delivery / collection. This app offered exactly what we were looking for. Most importantly, the support provided by the team has been some of the very best support I have had. Well done
L'application fonctionne très bien, j'ai eu quelques soucis à l'installation et le service technique m'a procuré une aide très rapidement et a réglé tout mes problèmes!
Bonjour Audrey,
Merci beaucoup pour votre avis
Nous sommes contents d'avoir pu vous aider.
N'hésitez pas à nous contacter si vous avez besoin d'autre chose !
Flora et Stephane
We have had some minor issues to sort out to go live, but they have a great team that works hard to help you get set up and running.
The app is not only insanely good, work-efficient, economical and absolutely perfect, but a certain thing is simply incredible at Store PickUP + Delivery. The support. No matter what kind of question you have. You will be helped. Nobody just leaves you standing. The supporters are trying hard to help you. I had a supporter with whom I talked quite often because I couldn't cope with the app and all the settings at first. Clemency is her name. I have never seen such a supporter in my life. For some, this sounds exaggerated now, but it has helped me so much. I was able to create such a much better shop through her. Thanks again to Clemency and the whole team. This app is fantastic.
Hi Wael,
Thank you so much for your kind words, it was my pleasure helping you get all set up with our pickup app :) If you ever need anything, we are always here and happy to help.
Best of luck with your store launch!
Thanks,
Clemency
Jessica in customer service was such a big help. I'm someone who is new to this and she walked me though step by step
It was my pleasure helping you set up our Store Pickup + Delivery app.
If you have any other questions down the road, please do not hesitate to send us a message.
Thanks,
Jessica
I installed this app and had nothing but issues with it. The checkout didn't work on half my products and then when I tried to contact support, I got no response. Buyer beware, they will respond to you while you are in trial mode and then ghost you when you start paying for the app.
Hi there,
Thanks so much for your feedback! Since your review we have more than quadrupled our support team and now offer close to 24/7 support. Our average response time is now less than 3 hours and total resolution time less then 24 hours.
Our app has also been completely rebuilt since you last tried it and is more stable then ever. I have reset your free trial if you would like to give us another try :)
Kindest regards,
Andy
INCREDIBLE customer experience from Lisa. 5-stars is not enough to rate her superb customer service. We are a small boutique flower store in the middle of the Pacific, but because we cannot deliver an arrangement, I contemplated jumping on a life raft to sail back to the mainland and hand deliver an arrangement to Lisa to show our appreciation for her help and support. Oh, and the app is pretty great too. Would still recommend.
Aloha!
It's been a pleasure chatting with you and helping you set up our App Store Pickup + Delivery for your lovely little flower boutique. If you need anything else, please don't hesitate to contact us.
All the best,
Lisa
We absolutely love using the Zapiet app for our store as it allows us to include pickup and delivery options for our customers! The app is very easy to use and when we've had any questions or need assistance - their support team is INCREDIBLE! Huge shoutout to Klaudia, who helped us set everything up so perfectly on our store!
Hi Sam & Joe,
Thanks for the glowing review
We are delighted that you love using our app and that we were able to help you with offering pickup and delivery services to your customers.
We are thrilled to have been able to assist you with the setup process, and your cheese and charcuterie boards looked absolutely stunning! We hope you enjoy continuing to use our app.
Cheers,
Klaudia
VERY unstable - I'm completely dependent on this app working for my business. One day of the trial left and it's not clear this is going to work for me. The interdependencies between both of their apps and Shopify make it a very volatile work environment. Working with the same tech support person has been impossible with the time change - and where one agent leaves off, the next one has to pick back up. At this point my site is NOT functioning and creating terrible confusion for my customers and I am unable to reach anyone for help. So disappointed.
* SEPTEMBER 2020 UPDATE *
Hi Petals Port Townsend,
Thanks so much for your feedback!
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up.
We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
Works great for store who have multiple sales locations. The postal-code validation feature is a state of the art technology. Customer support is very responsive. I would recommend to everyone who wants to delivery local and has multiple outlets. Just create the system and it will work without any error or your personal intervention. Thanks to Mr. Andrew who really has made my store baritoz.com work swiftly.