Zapiet ‑ Pickup + Delivery
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I had high hopes for this app. I installed it but after working with it for I came to the conclusion that it wasn't for me. I uninstalled it but the change to my checkout page is still there but not active. Dead link. I have communicated wth Zapiet and Shopify. I have responded to the necessary "collaborate" permissions. I have had absolutely no direct response from Zapiet. I cannot install any other app until their residual code is removed. How hard can that be? How hard is it to send an update? This is my first ever negative review. Hate to have to do it. Can't recommend this app
Hi Phillip/Kent,
I'm Andy the Founder of Zapiet. I want to sincerely apologise for the issues you have experienced and the slow response from my support team. We have been inundated recently with support requests as merchants around the globe quickly switch to pickup/delivery first commerce in response to the COVID-19 crisis. We are rapidly scaling our support team to keep up with demand.
The moment you uninstalled the app you should have received an automated email from me containing the exact steps required to remove our widget from your shopping cart page. It's as simple as removing {% include "storepickup" %} from your theme.liquid file.
We also have a fantastic help center at support.zapiet.com that contains the uninstall instructions. As well as asking you to bookmark a link to the uninstall guide when selecting which theme you want to add our app to.
If you are wondering why we can not automate this process, it's because of technical restriction with Shopify. The method of providing an automated uninstall has a strange knock on effect of allowing customers to checkout without selecting a delivery/pickup date or time. If you would like further details on this please let me know.
I would love to help get you up and running as i'm confident once you are you will love the app!
I hope to hear from you soon :)
Andy Cargill
Founder of Zapiet
There was a small problem in the way my theme was configured so the guys logged in remotely and set up the whole thing for me using the settings i had tried to use before hand. Superb service, done quickly as well, I would recommend the team to anyone with Shopify accounts A++
app doesn't work, it doesn't allow products to ship local even when zip code is correct, when I uninstall the app it remains some code and my website now is not working. don't use it, avoid a headache.
Hey guys,
Thank for leaving a review, we really appreciate our customers feedback.
I am really sorry to hear that you had a bad experience with our app.
It sounds like you had some issues with your configuration.
Our support team are available almost 24/7 and are happy to assist you with configuring our app and ensuring there are no issues before adding it to your live store.
Please get in touch with our support team so that we can get your store up and running ASAP.
I look forward to hearing from you.
Kind regards,
Ronan
Great app . no bug and customer service helps you very fast so you can have it live in no time. I highly recommend.
Hi there,
Thank you for your kind words.
It was lovely chatting with you!
If you have any other questions down the road, please do not hesitate to send us a message.
Best wishes,
Jessica
We tried this app and it wasn't for us (it's just way too expensive for what it is). After deleting it, it has left its code ALL over our Shopify account...the integration is not actually deleted. (References to this app appear on orders, on check-out pages, and in all sorts of other areas of our account.) We're having to now work with Shopify directly. Definitely not thrilled by how sloppy this integration is (and how impossible it is to remove it).
Hi Pine Street Clinic,
Thanks for your valuable feedback.
Seconds after uninstalling the app you should have received an email from us which contained step by step instructions on how to remove our widget from your shopping cart page, as well as information on how to get in touch with our customer support team via live chat, email or phone.
Removing our widget required the deletion of a single line of code from your theme. We purposely designed the app this way to ensure the removal process was as seamless as possible.
We wish you the best of luck with your venture and with finding an alternative app that better fits your budget.
Kindest regards,
Andy
Great app - great service! Every time I chat in, support is speedy and thorough. Thank you Zapiet team!
Hi there,
It's wonderful to see your review!
I want to thank you back for your polite and patient approach, it's been a great pleasure to help you out with Zapiet - Pickup + Delivery.
You are always welcome to get back to us if you need any assistance.
Warm regards,
Pavlo
Thank you so much for the 5-star review for Zapiet - Pickup + Delivery! We're thrilled to see your positive rating and hope our app continues to support you.
If you ever need assistance, we’re here to help!
-Steph
Thank you so much for the 5-star rating! We’re happy that you had a great experience. If you ever need anything, we’re here to help! ✨
-J Barjum
Hi,
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot, and we're here to help if you ever need anything in the future!
Jeanette
Hi there!
Thank you so much for taking your time to for leave us a review of our Zapiet - Pickup + Delivery app! Feel free to reach out to us if you ever need a hand!
Best regards,
Betty