Zapiet ‑ Pickup + Delivery
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Customer Service was quick to help me out when I couldn't figure out how to set up the app completely.
Hi Saphira,
You're very welcome and thank you for your kind review.
If you need any further help with our Store Pickup + Delivery app, please do let us know.
Thanks,
Jessica
I want to thank Klaudia for the great support. Our ecommerce store is finally working perfectly. Recommended!
Hi there,
Thank you for the 5 star review! I'm glad to hear that your eCommerce store is now working perfectly!
It was great chatting with you as I got to understand more about your store pickup and delivery requirements.
Cheers,
Klaudia
We have been through a ton of apps to help our local online business. I wish we would have started with Zapiet from the beginning. But, we went the cheap route first, and it cost me so much more in the end. Because Shopify doesn't have an easy way to change email templates based on the order, I was manually editing the email templates (which I have not experienced with). Ultimately, it just made my company look unprofessional. With Zapiet, we are able to deliver much better customer service and manage our orders easily. They really considered the importance of customer flow. Zapiet allows the least resistance of all the pickup + delivery apps. And their customer support is fantastic not only providing solutions but giving proactive advice to our use case. So glad we found you. Thanks!
Hi there,
So happy to hear that you're enjoying using our app! It makes our day to get feedback like this so we appreciate you taking a minute to leave your review :-)
Best wishes,
Bogi
I FULLY UNDERSTAND THE APP, THE HELP SUPPORT WAS AMAZING. SF WAS SO HELPFUL. ONCE I UNDERSTAND WHAT THE APP AND HOW IT WORKS FOR MY STORE, THANKS ZAPIET
Hey there,
Thank you for the kind review!
I'm glad we were able to help get started with our app and if you need any extra help along the way, we'll be there for you as well :)
Stephane
The Zapiet pickup + delivery app is absolutely critical to our prepared meal service business. I have also been blown away by their customer service and willingness to go above and beyond to help us be successful. Would highly recommend Sam, Andy and the team as a great partner.
Customer service is fantastic! Very helpful, fast and get results very quickly. Always happy to do the work for me when I don't understand.
Hi there,
Thank you for the amazing review! We're always happy to have things work out for our merchants.
Should you need anything else, please feel free to jump back on chat.
Cheers,
Klaudia
Great customer support! Also during this difficult period, Ronan has been super fast in answering and suggesting possible solutions outside of Zapiet environment
Great Customer Service!!!
Kitty and Jeanette have been instrumental in helping me 1st improve Zapiet set-up and 2nd fix a situation where I messed-up my shipping settings.
They really went the extra mile to find a solution to my challenge.
Reply updated 10 Sep 2024:
Hi,
Thank you so much for your wonderful review! Going the extra mile for our customers is what we strive for, and we’re glad to hear it made a difference for you. If you need any further assistance, please don’t hesitate to reach out!
-Kitty and Jeanette
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Thank you very much for your kind words and awesome review! It was a true pleasure working with you to setup up our pickup and local delivery app.
If you have any other questions, please don't hesitate to reach out!
All the best,
Steph
Amazing customer service. I can't ask for anything better than this
Hi Keegan,
Thank you for leaving your view, it's very much appreciated
It was my pleasure helping you to update our Zapiet - Pickup + Delivery and making the checkout simple and easy for your customer's.
If you have any questions or need any further assistance, please do not hesitate to send a message.
Kind regards,
Jessica
We LOVE the app! We use both the pickup + delivery app and the postal code app. We have been operating for 5 years without the ability to still have in store pickup orders when we turn off deliveries. But now we can! It has been a game changer for our business. Plus their customer service is EXCEPTIONAL! And I do not say that lightly. Their team has been next level helpful getting our apps up and running and answering any questions we have. Highly recommend these apps.
Hi Jessica!
Thank you so much for your wonderful review!! We're thrilled to hear that our apps have been a game changer for your business. We appreciate your kind words and look forward to continuing to support your needs. Cheers to many more successful years ahead! 🎉
Warm regards,
Betty