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We have recently begun experiencing an issue where orders are no longer pulling through from Click & Drop to Shopify. As a result, these orders are not showing as fulfilled on our Shopify system.
Utterly inconsistent at pulling through or syncing orders, no ability to update or tell it to sync, no idea why it just stops at a certain order. Mostly negative reviews all say the same thing. Crappy App, crappy developer.
Worked with few issues, but back at the start of the summer (25) there is a clear sync issue. The C&D drop team refused to acknowledge this and it took months to finally get confirmation there is an issue to do with order date / dispatch date being over a certain time (possibly 60 days). After TWICE getting Shopify advanced support involved, Royal Mail have finally sent this message this morning;
"we are not in a position where we feel that it is a requirement for us to contact Shopify directly, we have previously explained that we are working on implementing future improvements that you, alongside other customers may benefit from. We unfortunately do not have any timeframe for this and feel that there is nothing further that we can discuss with Shopify directly that has not already been advised within previous correspondence."
There is an issue. They know it. They refuse to help. The app is problematic. Avoid where possible.
Not pulling through orders anymore. Better off just using Shopify Shipping and buying Royal Mail on there in my view....
Thank you for your review. As you will have already noticed we are pleased to report that we have fixed the issue with your account and your shippable Shopify orders are successfully importing in to your Click & Drop again.
Sincere apologies for any inconvenience caused and if you have any further issues please contact our support team at clickanddropsupport@royalmail.com.
Regards,
The Click & Drop Team.
Completely broken, not picking orders up at all and we're having to create labels from scratch
Thank you for your review and I am sorry to hear that you have been having issues. However, I am pleased to report that we have now resolved this issue and can see that an order imported for you this morning.
However, if you still need further assistance then please don't hesitate to contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.
Regards,
The Click & Drop Team.
Not importing my orders, it was doing well and then stopped
Exactly what I would expect from Royal Mail - no help, crap app. Absolute joke!
Update - Hello again. As you will have already noticed we are pleased to report that we have fixed the issue with your account and your shippable Shopify orders are successfully importing in to your Click & Drop again.
Sincere apologies for any inconvenience caused and if you have any further issues please contact our support team at clickanddropsupport@royalmail.com.
Regards,
The Click & Drop Team.
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Thank you for your review and we are really sorry to hear that you have been having problems with your integration.
We have been investigating the integration behaviour on your Click&Drop account and it seems there is a discrepancy between your order product information being provided by Shopify and the information we are expecting to receive.
We will continue to investigate to narrow down the exact data issue and if required will contact Shopify for clarification, but please rest assured that we will do what we can to get your integration up and running again as soon as possible, and appreciate your patience in the meantime.
Regards,
The Click & Drop Team.
Click and drop app keeps disconnecting and not importing orders.
I have disconnected it to try and get it to work and now it won't reconnect. I am wasting time because of this app not importing orders.
When it does work it is great.
Thank you for your review and I am sorry to hear that you have been having issues. However, I am pleased to report that we have now resolved this issue, and you should find that your future Shopify store orders should start importing again successfully.
However, if you still need further assistance then please don't hesitate to contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.
Regards,
The Click & Drop Team.
Good day,
Integration (Click&Drop update & connect), keeps dropping off, and fails to import shopify orders to Click & Drop.
This has been going on for months, and I cannot get hold of anyone to work out how to fix this.
Was usually good in the past, but as of present is an unusable service.
Could someone please asssit me to fix ??
Thanks!
24 Sept 2025
Attempting to re-connect with shopify (via click and drop integration platform) is unsuccessful, as it consistently disconnects at every try.
Can you please advice why this connection has not been possible for over 6 months ?
And how this can be a probable quick fix ?
Hope to hear from you soo for a resolution.
Thank you for posting again and sincere apologies for your ongoing issues. Because your current Shopify integration was created quite some time ago it is possible that your current Shopify store settings do not match the settings we stored when the integration was originally created, causing the store connection to fail.
I would therefore recommend you deleting your current Shopify integration and then creating a brand new Shopify integration to your Shopify store, following which your store orders should start importing again.
Please let us know if you still continue to experience issues connecting and importing orders with your newly created integration.
Regards,
The Click & Drop Team.
Original Response:
Thank you for your review. It looks like your Shopify integration is currently disconnected, so if you could please re-connect it and leave it reconnected we can check the behaviour of it, including importing orders into Click & Drop.
In general though you should be able to contact our support team by email at clickanddropsupport@royalmail.com for assistance.
Regards,
The Click & Drop Team.
Wont import orders consistently - pretty basic need
No app access to review settings or issues. Have deleted and readed the app but still can't get orders imported past 2024
Super poor!
Thank you for your review and sincere apologies for any issues you may have been experiencing with order imports into Click & Drop.
I can see that your store orders are now flowing successfully into Click & Drop and you have fulfilled recently using Click & Drop, but if you have any further issues and still need further assistance then please contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.
Help can also be found in our help pages at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
Regards,
The Click & Drop Team.