Click & Drop

I've been using this app with Click & Drop for over 4 months now, and I think it's excellent. I read all the documentation carefully, and so had no issues. It does everything you need it to, and it gives you very good insurance levels for shipments.

The only thing it does not seem to do, is update the order "status" in Shopify beyond "Tracking added". eg: It does not update the status to "Delivered". This is technically possible, as when I use FedEx via Parcel2Go (very similar to Click & Drop), then the order status is updated all the way to "Delivered". Would be good to know that this feature is coming in the future.

Works really well for me. All orders are imported and sends the tracking back to shopify. There's a settings to Mark as Dispatched when you create the label and another to export the tracking number at the same time.

Very occasionally you have to re-link the app on the Click & Drop website, maybe when there's been API changes? It's easy to update but also quite easy to end up duplicating the integration - this is how you get duplicate orders. Just delete the second integration to resolve.

Quietly works in the background without any involvement needed 99% of the time. Excellent.

I don't undertstand the negative reviews, when combined with an online business account this app is absolutely awesome! Support from RM to get up and running with mail collections is also first class. Highly recommend!

I'm actually going to disagree with the majority of reviews, this app is a real life saver! We've been using this app since the launch of our site and have had no problems at all.

It all gets imported over perfectly and when they are dispatched on click and drop all of the tracking information is imported to our shopify store automatically. (I will say however, there is a slight delay of sometimes up to 10 minutes for this to occur, but it does happen.) I would recommend giving the orders a few minutes after they have been marked as dispatched on click&drop.

Before this app (and shopify) we would use the manual system, and it would take us forever. This has been a real upgrade for us, and it's totally free to use! Can't complain at all!

Perfect for small businesses in the UK - with a few caveats. I've been using this app since my store launched and it's made the process of handling shipping hassle free.

With that being said, there are a few pain points:
- DO NOT visit the app in Shopify after installation. It just takes you to create a new "integration" in RM. Do it once and then train your muscle memory to never click the app within Shopify ever again.
- Order fulfilment comes from RM, not Shopify. Would prefer a native integration in to Shopify, but this works fine.
- When using Marketplace Connect, the multi-channel orders are created in a strange address format. The only way to mitigate this is to remove it in RM, which is fine. Issue with MP Connect, but could be handled at ingest by RM.
- It takes some setting up to work with native 4x6in label printers, by default it prints A4. Go to your RM settings and ensure you have only ticked "print label" and "4x6in" (can't remember exact settings) and everything will work flawlessly.

There are separate complaints I have with RM C&D as a platform, however it's perfectly capable and when used properly works flawlessly.

Great app with my Shopify store, it's saving loads of time. I do have to keep clearing filters and had to wade through the help to get the tracking numbers put back into Shopify but once you've got the hang of it it's great

This works very well for me, just read the step by step guide and it all makes sense.

Just need refunds for labels to be quicker so I can re-generate the correct labels quickly!

We find this app really good! It creates the whole shipping process so much easier. integrates well, no issues

I don't understand the negative reviews I am using this service more than 10 years without any issue. It does anything you need it to, fast shipment and great tracking system ( I am using tracked48 and tracked24 services) Highly recommend!