CM Commerce: Email Marketing

The worst experiences ever! Very difficult to set up with unclear instructions. Worst customer services ever!!!

Unfortunately the app has changed from being free to wanting to charge me $40/month. That's a pretty big jump. Um, no thanks.

Unless you are a coder do not choose this app. There are very few videos or how-to instructionals that work for this product. The only help is via email and you can get approximately 2 responses per day. If I could get it set up properly it would probably be amazing.

Worst app we've ever used. Been with them since the start of our store - 3+ years ago and their prices keep increasing and increasing especially when their management decided to make the plan based on # of customers we have on our store, versus the usage of the app which is completely ridiculous and extortionist.

Plan went from $49 - $99 (decent for receipts and some followups) to over $350 at ...

Don't get fooled by the cheap starting price. If your business grows this apps will costs you hundreds of dollars per month in no time. There are better and way cheaper options.

I was using this app for years... Recently, they changed it to premium only which is fine, but never let me know they would delete all of my data including feedback data if I didn't switch over (I would have exported it had I known) I expressed my disappointment and they emailed me saying it would cost $100/hr to recover the data. LOL. You decide if you would like to work with these people, I ...

These guys are bait and switch. Started out a nice free receipt app with shopping cart abandonment. Then they dropped that and now you have to pay.

I wanted to like this app so bad but after the customer service I got I am completely and utterly disappointed!

My recommendation is, CHECK YOUR BILLING and the TIER they are charging you for!

Apparently the associate and according to her "part owner" said they recently changed their billing (who knew this happened?), quote her, "Our billing system looks at your average monthly orders ...

The app works totally fine, however their customer service is the worst customer service ever. They helped me with the same issue before and removed the extra contacts that I uploaded from a different marketplace. Instead of helping, they keep arguing with me. They sent me an instruction with pictures but their links are not working. If you can handle the issues that you experience, that is fine. ...

I am not to happy with this app at the moment... We had the old app Campaign Monitor by CM Commerce and decided to upgrade to this their new app and it takes for ever to send out our newsletters or even test emails for workflows! The old app campaign monitor would send instantly and this app when we first started took 6 hours to send out 37,000 emails! They have upped our limit to the max that ...