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App doesn't even load and so can't install in my shop. No option available to contact support.
Hello there,
We are sorry that you had to face issues while installing the app. We tried contacting you over your email and phone.
Our support queries can be sent to care@ ...
Their customer support is worse than pathetic. I've been waiting for a response for 4 days, despite multiple follow-ups. Absolutely disappointing service!
CODFirm is a great app. Customer service is great! They attend to you personally and help you get the app up and running on your Shopify store. It is an easy to install and easy to use app. It works seamlessly and has a very simple interface for us to work with. It does the OTP verification for all COD customers and flags those high-risk customers.
Work from our end has greatly reduced as we ...
The incorporation of CODFIRM into our system has seamlessly streamlined our COD transaction management, significantly enhancing our order confirmation process and ensuring more reliable order fulfillment.
Throughout our engagement, the exceptional support provided by the CODFIRM team has been a standout feature. Their swift responsiveness and adept assistance have been instrumental in promptly ...
The customer support is very good. Gave instant solution.
Trusted and support is excellent
The app is great. It helps us to get the COD orders verified easily via otp. It saves our team a lot of time to manually verify via call. The integration was very easy and the add on features enabled to convert the COD orders to Prepaid with discount is best.
I really liked the app. It would be great if you add one more feature just like a blocklist in which we could add those numbers who frequently verify cod order and then reject them upon delivery, so that cod orders from those numbers gets either cancelled automatically or notification can be sent automatically to those customers asking them to convert that order in prepaid.
Hello there,
Many thanks for taking your time to leave us a review! Greatly motivational to our entire team :)
About the blacklist feature request, I have added it to our ...
Excellent Application, have made the transactional process simple and transparent for both us as the Seller & the Customer. Our rate of cancellation has gone down and we have been able to convert lot of orders from COD to Pre-paid without any glitch.
I highly recommend this app to everyone, This will help you to find fake customers and reduce your RTO as well, also I've spoken to Mr. Hriday, He was very good & supportive person, Wish you good luck for your future endeavors. :)