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I had a very disappointing experience with this app. It simply did not work as expected and failed to perform its core function of confirming COD orders.
What’s even more frustrating is the complete lack of customer support. I reached out multiple times for help, but received no response at all. For a paid or business-critical app, this level of support is unacceptable.
I would strongly advise other merchants to be cautious before installing this app, as it may waste your time and potentially affect your operations.
What a piece of junk app! All my orders are COD Pending, it's completely useless and a waste of money!!! I've already removed it from all websites! There's no online support whatsoever.
My clients turned down due to this app.
I've lost so many orders because of the Non-confirmation of COD orders. It is so tough to bring clients to your website, because of poor apps, all efforts go waste
Sir,
There is some misunderstanding that our app affects COD orders. Our app is not performing before client comes to your store and complete the orders. It will make call and SMS only after customer has placed a COD order on your store.
And there can be any case, where customer is picking up the call and entering valid input, not picking up the call OR entering wrong input. Anything is possible as customer's end. We can not handle that part.
Please write us back on support@shopiapps.in , so that we can do further conversation and get doubts clear.
Thanks.
The order has no verification mark, tried to contact customer service and no one responded, I don't think I will consider using it!!!
Hi,
As discussed over all, you are using our application since last 5 months without any issue. it is working alright. And there was a confusion which is clear now.
We are answering each and every support request / emails we receive. There might be some misunderstanding. Write us on support@shopiapps.in in case of any query / concern.
Thank you.
After confirmation otp, on thankyou page its showing you will get a confirmation message soon & no such option to trigger any message on panel, i called this a fraud service provider. Better away from this kind of app.
Hi,
As discussed during chat, App is working alright.
But still as you said, you want refund and we asked for time. So that once option to refund will get appear at our end, we will make it immediately.
Also we've refunded already your spent amount on that same day.
Thanks.
not working.. dont install this app ever....not every COD order will be synced..you will come to know after buyer escalation
Thank you for your feedback. As discussed over call and chat, we're glad to know you've been using our app for over three years and have successfully processed thousands of verified orders. We're also happy to hear that everything is working smoothly now. 🙂
The issue you experienced was related to some external apps connected to your store, which caused a delay in processing orders on their end. As a result, a few orders couldn't sync with our app in real-time. However, now that we've integrated with the external app you're using, everything is functioning properly.
We appreciate your continued trust in our app and are always here to help ensure everything runs seamlessly.
Thank you.
Several issues with this app:
1. When a customer gets a confirmation call from this app, TrueCaller shows the number as OceanBlackLifeStyle. Very detrimental to Brand image!
2. There is no option of customizing the message being played to customer. It doesnot contain any information about the shopify store or brand. All it says is, "This is order confirmation call. To confirm press 1, to decline press 2"
