HillTeck ‑ Verify COD Orders

These allegations are factually incorrect and demonstrate a clear misunderstanding of how Shopify’s billing system operates.

No Shopify app—including ours—has the ability to charge a store without explicit merchant approval through Shopify’s mandatory authorization flow. Pricing, plan details, and billing terms are clearly displayed before the merchant clicks the Approve button. This process is enforced by Shopify and is not optional or developer-controlled.

In this case, the subscription was approved directly from your Shopify admin panel. Nevertheless, our team responded promptly, explained the billing process in detail, and confirmed that a full refund would be issued.

The cancellation and credit request has already been submitted via Shopify’s official Partner Dashboard, which is the only method Shopify provides for refunds. The actual timing of the reversal is determined solely by Shopify’s internal processing cycle—not by our intent or cooperation.

Assertions that the charge was “forcefully added,” that responsibility was shifted to the merchant, or that we refused to issue a refund are entirely false.

Publishing claims labeling the app as fraudulent while a refund is already in progress and while our team continues to engage transparently is misleading and unfair—not only to us, but to other merchants evaluating this app based on inaccurate information.

We stand firmly by our billing process, our documentation, and the professionalism of our support team, and we will continue working with Shopify until this matter is fully resolved.

— Team Hillteck

Thank you so much for the ⭐⭐⭐⭐⭐ review! We're thrilled to hear that Hillteck has exceeded your expectations. It's great to know that both tech enthusiasts and casual users alike find our app easy to navigate and informative. We're especially glad you appreciate the real-time updates, expert insights, and product recommendations—our team works hard to ensure you're always up to date with the latest in the tech world. Your recommendation means a lot to us, and we’re excited to continue delivering valuable content. Thanks again for your support!

Thank you so much for your fantastic review of HillTeck Shopify app for order verification! We're thrilled to hear that you consider it a game-changer and an essential tool for any online store.

Our team has worked hard to make setup easy, ensure robust security, provide customizable options, and implement proactive monitoring to meet the needs of e-commerce businesses like yours. It's incredibly rewarding to know that our app has helped reduce fraud and boost customer confidence.

We take pride in offering outstanding customer support, and we're grateful for your recognition. Your recommendation means a lot to us, and we're committed to continually improving our services. If you ever have more feedback or need assistance in the future, please feel free to reach out. We're here to support your success!

Thank you for your kind words! 😊 We're glad you found the setup process smooth and the website synchronization fast. Our support team is always here to assist you promptly. Let us know if you need any further help. 🚀🔥

Thank you for your wonderful feedback! We're delighted to hear you had a smooth setup experience and that everything is working perfectly. Your satisfaction means a lot to us! 🚀😊

Thank you so much for your kind words and positive review! We're thrilled to hear that Priya provided excellent support during the WhatsApp API integration and addressed all your questions patiently. Your satisfaction is our top priority, and it's great to know our platform and team are meeting your expectations. If you need further assistance, we're always here to help! 😊

Thank you for the 5-star review! We're thrilled to know you're happy with our service. Your support motivates us to keep delivering the best. Looking forward to assisting you again!

Thank you so much for your kind words and recommendation! We're thrilled to hear you had a great experience with our service. Your support means a lot to us, and we look forward to assisting you again in the future!

Thank you for your feedback! We're delighted to know that our app is meeting your needs for order verification. If you have any questions or need assistance, we're here to help!

Thank you for your feedback! We're delighted to know that our app is meeting your needs for order verification. If you have any questions or need assistance, we're here to help!

Thank you for your kind feedback! We're glad to know you had a great experience with our support team. Feel free to reach out anytime you need assistance!

Thank you for the 5-star review! We're thrilled you had a great experience. Your support means a lot to us, and we're here whenever you need assistance. Thanks for choosing Hillteck!

Thank you so much for the encouragement! We’re delighted that you’re happy with our service and customer support. Your support motivates us to keep improving and providing the best experience possible. We’re here whenever you need us—thanks for being part of our journey!

Thank you for the feedback! We're glad to hear that you're finding the app helpful for verification. If you ever need assistance or have suggestions, we're here to help. Thanks for choosing Hillteck!

Thank you for the great review! We're thrilled to hear that our extension is helping you reduce RTO and streamline COD order confirmations. It's our goal to provide effective tools that make order management easier and more efficient. If you need any further assistance or have suggestions on how we can improve, feel free to reach out. Thanks for choosing Hillteck!

Thank you for the positive feedback! We're thrilled to hear that Benson was able to help you understand your needs and provide the support you required. We always aim to offer the best customer service, and it’s great to know Benson made a positive impact on your experience. If you have any more questions or need further assistance, feel free to reach out. Thanks for choosing us!