Recenze (254)
Zpřesnit
-
Podle hodnocení
not available in our countries
Hi there,
Thank you for taking the time to provide us with this incredibly valuable feedback. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you with.
Ashley | Shopify
Leider sehr unübersichtliche Navigation. Man findet nichts mehr wieder.
Signed up for this app and had immediate interest from over a dozen influencers who all joined up and none of their affiliate links work. Embarrassing! When I contacted support for help they either wouldn't respond or said they would respond and days later still nothing. Can't have that kind of business model in this fast pace e-commerce market. I get the error message "There was an issue creating an affiliate code" for every affiliate. Now I have to decide if I should just switch it off and look for another solution rather than wait days while my influencers wonder whether I have my stuff together or not.
Hey there,
Thomas here from Shopify. Thank you for bringing this to our attention! I'm going to follow up with you over email to open up the lines of communication and see if we can provide more support for you.
Thomas | Shopify
I don't recommend this app at all. The sign up process for applicants is too complicated. They are required to create a Shopify account just to apply. On top of that, they are required to link up a social media account (not just provide their handle, but actually give permission to Shopify to connect to their personal accounts) BEFORE even being accepted. My applicant can't even finish the process because of error messages. When I reached out to support, all they told me was to have her clear her cache which did nothing to help, she tried multiple devices. I'm uninstalling.
Hi there,
Thanks for leaving a review of our app. My name is William with the marketplaces team and I wanted to help address some of your concerns. Creating a Shopify account actually adds to the security of both merchant and creator information as this app does track the commission a creator earns and allows them to work with multiple creators simultaneously. I can reach out to you to discuss further if you'd like to try and resolve the underlying issues. Please watch for my email.
William | Marketplaces Support Specialist
Shopify
I cannot invite any creator, as my .csv file isn't recognised... Also, where can we join your customer support ?!
Hi there,
Ashley here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Ashley | Shopify
Cannot create online store page as it keeps on loading. Must try but it still lacks lot of features.
Hi there,
Thomas here from Shopify. Thank you for taking the time to provide us with this incredibly valuable feedback. I'm sorry to hear of the struggles you are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Thomas | Shopify
Overall, the application is great and has great potential. PROBLEM: Like everything else lately, they create the flow with the Shopify brand throughout, so it's not your own brand solution. This makes every vendor look like a shop and not a brand.
It's a shame that shopify is using our business to promote theirs while getting paid by us. Even to get an account as an influencer you have to register in shopify platform.
Hi there,
Thank you for trying out Shopify Collabs and leaving a review for us. We're always looking for ways to make our app the number one choice for both creators and merchants to collaborate with each other. I'll reach out to you to get specific feedback that I can pass on to our development team.
William | Marketplaces Support Specialist
Shopify
I have tried many times，there is no verification email，so how should I invite creators?
Hi there,
Anh here from Shopify. Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Anh | Shopify
I couldn't even get the CVS file to import, this app is not user friendly. you should just be able to enter the influences email.
Hi there,
Mario here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Mario | Shopify
The purpose is for this to HELP stores get exposure and build professional relationships...TO generate sales. Why would you REQUIRE a minimum of $10,000 in sales before you can even request to join the network?! If a store is already generating that much in sales, why would it need this app to find collaborators? That element alone is a complete turnoff. Not to mention all of these reviews complaining about other aspects. Do better Shopify.
Hi there,
Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing.
Vance | Shopify