qikify Contact Form Builder
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Run away from this app, they falsly advertise wrong prices. Once you invest some time in the free tier, and want to upgrade, they charge 30 USD, while it was advertised 9.59 USD. This is illegal in most countries, and the customer care service doesn't seem to care or help.
First of all, we're sorry for any confusion and misunderstanding caused by the price updates recently; which led to this unexpected experience of you.
I'd like to explain a bit: Since Plus stores handle significantly more orders, traffic, and data, we’ve had to invest more in maintaining app performance and enhancing technical support. After careful consideration, we made the difficult decision to adjust our pricing.
Since this change does not affect existing customers, we decided to publicly update the new prices on our listing page to ensure transparency for all new customers. However, we acknowledge that better communication would have been beneficial, and for that, we truly apologize. Please know that every user, regardless of their plan, is valuable to us.
We hope this message finds you well. Good luck with your business, and we wish you all the best.
Unhelpful support staff. We did not get the data emailed to us from the form and asked many times for assistance which they did not supply.
Sorry that we had misunderstood your inquiry.
We had tried our best to help you but our hands are tied for some rare cases.
If you need any other assistance, feel free to contact us again. We'll be happy to assist you.
advertised as free forever. after 2or so weeks of use, am now being asked to upgrade to a paid subscription. false advertising.
Hi, Contact Form still supports free plan, and you can use your previous form normally. Our app only requires upgrading if you want to move to paid plan with premium features.
If you have any problems, please contact us via support.qikify.com and we'll reply to you within 24 hours.
Regards.
this app is a joke to not install it. it will never work. also, they somehow hacked my email account and sent thousands of emails that it got suspended. This developer should not even be here. I warn you all to stay away from it. They will hack your email account
Update Mar 22nd:
Hi Radiant Crush,
We sincerely apologize that we could not reply you immediately due to the weekend. Our support time is Monday - Friday | 9am - 6pm GMT+7 (2am - 10am UTC).
We had replied your tickets about the issues with our Contact Form app. But we could not send the reply due to the error from your email domain info@radiantcrush.com. Has your domain blocked email from zoho mail?
Hope to hear from you soon.
Support is non existent. App itself it pointles. It looks good untill you set your forms up and realize they don't work. Basic fields like name, email, subject and message? fine , you will recieve them with email from customers. But if you add dropdown selections or checklists (eg. if you want to create premade subjects for contact forms) then you wont even recieve that information. No matter how many custom field you add you will only recieve name, email, subject and message. everything else is bogus
Sorry for any issue you faced.
But we didn't receive any support request from your store, where did you contact us?
We've double checked all custom fields and they'r working properly. Would you mind checking again please?
You can contact us via support.qikify.com, we often resolve issue within 24h.
Best regards.
Friends, the application is not installed. It is constantly encouraging you to the paid plan. It is completely money trap. I sent an e-mail for support and there was no return. Do not install, you will regret it!
Hi BabyShoppio,
We sincerely apologize for the delay response. We were on New Year's holiday, so we could not reply you immediately.
We've not received any requesting support ticket from you till now. In case you want to give it another try, please reinstall the app and contact us at support.qikify.com. We will help you as soon as possible.
Hope to hear from you again.
Horrible. Just do not use this please. We lost lot of time because of this very bad application.....
Hi Kiomeda,
We sincerely apologize for any inconvenience caused when you were using our app.
But unfortunately, we've not received any requesting support ticket from you till now. In case you want to give it another try, please reinstall the app and contact us at support.qikify.com. We will help you as soon as possible.
Hope to hear from you again.