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There is no better customer service than T-Lab. And a fast & easy app to use.
The customer support team has been highly responsive and is among the best I've encountered. Their timely assistance and dedication to resolving issues are truly commendable. Additionally, the app offers outstanding functionality at a highly competitive price, making it a cost-effective solution compared to others in the market.
Update to my previous comment - they have contacted us and we've worked together to understand the functionality and how AI integrates into the process. I am pleased to report that the issue has been completely resolved to our satisfaction.
We are currently very happy with the app and appreciate the support provided in resolving our concerns. Thank you for your attentive and effective service.
Old Comment;
It has failed to translate even a single language, which is a crucial functionality that the app should provide. This problem is impacting our ability to operate effectively in different markets.
Could you please investigate this issue urgently and provide a resolution or a suitable workaround? We rely on this feature for our operations and need it to function properly.
Big thanks to the development team and the product owner of this app! I am completely satisfied with it. I tested 5 different apps, and this one is my favorite: it has a user-friendly interface, all the features I wanted, and a very responsive support team, i recommend !
Terrible text translation in the last month/two. Before was much better. App cant translate easy texts.
Thank you for solving the problem.
We're very sorry to hear about your recent experience with our app.
We've tried to reach you in various ways but haven't had any luck.
As a valued long-time customer, you know our translations are usually top-notch.
Please reply to our emails or call us back directly so we can investigate and resolve the issues you're facing!
Thank you for your understanding,
TLab Team
Nice and easy to use, thanks also for the Support in the app, this helps so much.
Der Suport ist super schnell und hat alle Fragen direkt beantwortet und Probleme gelöst. Besser geht es nicht;-)
So far the support team has been really helpful and available to answer my questions. Really good point
Klappt alles wunderbar, besonders der Support. Für uns die beste Übersetzungs-App, bei der man sehr leicht auch eigene Korrekturen machen kann. Das ist besonders hilfreich, wenn die KI Produktnamen nicht richtig kennt - und das ist ja dann sehr peinlich, wenn man etwas in einer anderen Sprache verkaufen will, aber der Produktname ist falsch...
Nutze die App nun seit 1.5 Jahren in 4 Sprachen - besser geht`s nicht. TOP!
Great customer support