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I wasn't interested in doing print on demand before Contrado. They provide the quality and attention to detail that I couldn't find elsewhere. I have found customer service very helpful as an independent designer and the website is user-friendly so I'm not wasting a lot of time on tech. Definitely a cut above!
Thank you so much for trusting us with your designs, and with manufacturing your "Belle Orchidée" store products. The customer service team is delighted as well (I just showed them your feedback). All the best with your store, keep getting in touch if you need anything. Have a beautiful weekend.
In my experience, the Contrado team is helpful, patient, and truly seeking to cater for your needs, ensuring the best results for your product. The team are prompt, concise and efficient in dealing with time schedules and workload. Team spirit is definitely apparent as is adding all the colourful design finishes. Each product is carefully made and packaged in a perfect manner. I have no hesitation in recommending. KA.
Thank you for your review. We are very happy we get to work with you on all your exciting projects. Feel free to keep asking us and we will try to cater as much as possible. Have a great end of the week.
I was so delighted to discover Contrado POD for our studio's face masks project. The quality of the fabric is great, the colors don't fade after numerous hand wash. I like that the company constantly iterates based on customers' feedback - recently they adjusted the face-masks with longer and more comfortable straps. Overall, they company is a pleasure to work with and they are willing to solve any problems you might have. Kudos to the team for they speedy shipping!
Thank you for your glowing review. We are glad that we are managing to make sure Pleasure is Coming :) your way through the products we make for you and your customers. Have a lovely start of the week.
I guess you could say I expect the best when it comes to customer service. When it comes to my company I expect the same from myself and employees. While choosing companies to apply my designs to I have been extremely selective. Yes some offer a great variety of items while some offer a few. The ones that I select must meet a couple of standards, excellent quality of product, excellent application of my designs and superior customer service. We all know without a customer there is no point to a business. I selected Contrado because they meet these three requirements hands down. I have been impressed from day one even before my company became a customer of theirs. They were supportive and quick to respond. They provide amazing detail and go above and beyond with anticipation of needs. Recently I have had a couple of issues and I have had the pleasure of working with Deepa to resolve them. I say 'working with' because her investment in my company is just exactly what I need to be successful and it’s also what helps Contrado be successful in the end. Deepa and the Contrado Team - you really excel in Customer Service, quality of products and quality of application. Keep up the amazing work. You make my job as a business owner and designer enjoyable every day. Always a joy doing business with you. Warmest Regards, Dale Mowry
CEO DN Creative Inc
Hi Dale, we cannot thank you enough for such a glowing feedback. I am not sure what to say. Simply Thank You. I forwarded to Deepa who is thrilled, she is indeed working really hard and providing amazing support and constantly thinks about improving (and fixing) anything that comes her way. I won't forget your comments about our products (well your Artwork really), this is also heartwarming to read. Have an amazing weekend ahead. We are there for you as you know :). Kind regards. The whole team at Contrado
Contrado has worked hard at improving processes and customer service, therefore I am changing my feedback from 3 to 5 stars. Keep in mind that the clothes run small fir the North American market. Quality is excellent.
Thank you for your review. Thank you for noticing the quality of our products, clothes especially. We hand-made all items from our own factory in London so we really take pride in our job. This is our trade, and we do not subcontract. Regarding issues with the app, I think my team is trying to reach out to you. I know it is frustrating sometimes but we want to help. Sometimes it takes a bit of time but we always solve issues. And we love what you do so we'd love to do more for you. One last comment: you can offer returns or exchange. you can even advertise it as "no questions asked" as long as the return is sent back within 14 days of receiving the order. We even have a system which allows your customers to send the items back to our address and to your brand. Then our team will ask you which option you prefer (return/exchange/refund). Let's get in touch and solve this together. I know we can.
This company is simply amazing!! A client recently ordered a bathrobe on the 22nd of December late in the afternoon and the client had their item, in Switzerland, before lunchtime on the 24th of December!!!! Less than a day and a half from order to delivery!!! This is almost some type of time travelling wizardry!!! How is this even possible? The product quality is absolutely exquisite, and I have only had one complaint about any products, which was more about the images not being centred on an artwork, and they replaced the artwork free of charge and issued it within 24 hours! This company produces products that come with 10-year guarantees in relation to its handbags and 3 years on some of its other work. This company is for people who want to produce their own clothing line, who want a premium product for prices that make sense. If you have style and original designs, this is the company for you. If you just want slogans to be printed on cheap products then look elsewhere. Anyone who complains about price is trying to produce cheap products that are of no value and will be thrown away in weeks.
Thank you for your review. We are thrilled by your feedback. This is exactly the message we would love our current, former and future customers to see. Thank you again. Dot not hesitate to reach out if there is any need, or even to tell us how things are going with your business.
Contrado have a very good selection of very well made products, and issues I have had the customer service have been very quick and helpful to solve all problems. I've been very pleased with Contrado.
Thank you for your review, we are very glad you love our products, and service. Do not hesitate to get in touch again whenever you need. We will happily help out.
Just wanted to say thank you so much to the Contrado team for helping me get through this first order in terms of fixing a small hiccup that occurred. I was so nervous about it, but their customer service rep, Deepa, definitely eased my mind and reassured me that their team would handle the situation promptly. And of course, they did just that. I'm so excited to be working with Contrado in selling my creations. Thank you, to the entire Contrado team for making this possible for artists like myself.
Thank you for your kind words. We are very happy to be part of your artistic journey and excited as well to see what the future holds. Keep reaching out to Deepa or the team anytime you need anything :)
Contrado has great quality products, fantastic customer service and are constantly finding better ways to make and help creators sell their product. Their new integrations with Shopify really helps make sales seamless while offering customers options to choose exactly what they want.
Thank you for your feedback. It means a lot. Do not hesitate to reach out if you need anything.
Easy to design the products, large selection, attractive products and modern printing technology. I had problems with the configurator, it was helped quickly and friendly (amazing support) - now everything works fine again. The synchronization works perfectly, even with a sale everything works fine.
Thank you so much for your review. The team will be delighted to read this. I have transferred to them, and if you face any issue or even have ideas for new features, do not hesitate to reach out to the team who will do their best to help again