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Terrible product quality, awful Shopify integration, despicable customer services... these guys cost us thousands of dollars, lost customers and weeks of wasted time- save yourself and run!! PS. Reading the reply from Contrado I feel I need to include more detail... Contrado's Shopify integration was incorrectly matching product sizes. 52 orders had been incorrectly fulfilled when we realised what was happening. Contrado denied there was a problem. Then they refused to take any responsibility. I tried to escalate the issue to a supervisor, and to talk with someone on the phone, but they refused. All I had was a chat and email, and they would not offer any solution- they offered a US$300 voucher by way of compensation! Then, they locked us out of our account! We could not access the orders for processing, or tracking. Support chat always said that they are fixing the problem. We removed the Contrado products from our store- a waste of over a week of work from my team, and I initiated a charge back through my Business Visa Card. About six months later we did get our refund of those 52 orders through Visa international. A nightmare from beginning to end- what a waste of time! Also, customers complained of poor product quality with running seems and bad fit.
Thank you for your feedback. I feel about your experience which is the opposite of our ever improving offering, new products, services and growth that we offer and so many others are sharing in. We would like to wish you well.
Looking back at your time with us over a year and a half ago, I really wish things ran smoother on all sides. The sizing issue you originally raised for some face masks was fixed and we offered full compensation after some initial back and forth though at that point you went another way which concluded in our favour. With this hopefully clarified, we didn’t stay idle since you last interacted with us:
We constantly improve our app, went live with several major releases to help our dropshippers, e.g. more seamless product syncing, automated payments and more. We introduced a free sample t-shirt offer recently to try us out as we are confident about the quality of our products (do also look at our hand-crafted leather bags! They make heads turn in a great way!). When it comes to service, we really aim to not only help dropshippers, but work together with them and solve whatever comes our way, and we have more dedicated resources who really try their best to work with our customers, and our dropshippers especially. We love our dropshippers and we want to offer them an amazing experience throughout. Are there always things to improve? Yes, that’s the case for every person and every company all over the world. Do we listen and do we work at improving things? Yes we do, it can take a bit of time if changes are consequent but we keep improving, and we keep dropshippers who work together with us in the loop too. I really hope you can see how genuine this answer is and how much we actually care. We wish you well.
The whole team at Contrado are truly fantastic, and offer such detailed, relevant advice. Deepa in particular is always at hand to answer any questions, and has given some great tips on how to improve my sales through my website. Keep up the great work! Many thanks
Thank you for your review. It means a lot. I am glad the advice is helping. Deepa just read your message and is over the moon too. Thank you for mentioning her. Feel free to reach out whenever you need. We are there for you :)
I couldn't be happier, especially being an artist, finding a one stop shop for Print On Demand products !
Thank you for taking the time to review us, and noticing that we love being a platform for Artists who wish to see their Art come to another life onto our hand-made products. Thank you so much :)
I've been using Contrado for a couple of months now 6+. I've not had any issues the products are great, I haven't had any miss prints, their mockup software may be lacking but with sample orders you can easily do your own media. All in all my customers have loved their products. Defiantly recommend especially if you're trying to do higher quality items.
Thank you for such a beautiful review, and for noticing the quality of our products. It means the world to us. We are constantly working at improving our interface (and it can take a bit of time sometimes to see results online but it's coming : ) . Do feel free to send improvements you feel are needed and examples to the team if you find some time, the team will report them to our IT team. Have a great weekend and thank you so much again.
I would like to say a huge thank you to all the Contrado support team who I have found to be extremely helpful when I have needed help when I have had issues. They are professional, polite and very knowledgeable and they seem to go that extra mile. Thank you Contrado
Thank you so much for this glowing review. Deepa has also seen it and it just made the beginning of her week :). We are all very happy to work with you and hope to continue doing so as long as you'll have us. Keep reaching out whenever you need.
I use this app to sell drop-shipped cushions and other homewares with my art designs on from UK print company Contrado. The process works very smoothly and the support has been very good. Contrado's products are high quality and are produced and dispatched in good time. It would be even better if items were automatically fulfilled after the product has been shipped - at present I manually fulfil and enter the tracking number from Contrado's dispatch email.
Thank you so much for your review. It means a lot, keep feeding back to us, we always try to improve. We are currently working on autofulfilling the products automatically on Shopify once we have dispatched. I asked the team to reach out to you and keep you posted of progress in the next few weeks. This is coming :)
Contrado has been a 'GIFT" from "HEAVEN" 4me..They have a Fashion 4ward "CURATED" Collection of "Patterns" that a designer like myself who once had do "ALL" of the work to bring a "LINE" 2 market..now i can concentrate on what i "LOVE" most ..."DESIGNING" : )!..Contrado is A "CREATIVE" Company..yet they realize the importance of building a personal relationship with the needs of thier "ARTIST"..i had 2 test this relationship..when my website encountered some problems..when the executive that i dealt with heard of my problems..Like 'WONDER WOMAN" she steped "N"..and saved the day : )..iAM sooOOoo GR8Ful 4 Contrado!..i am been waiting my entire designing journey 2 find a company like "Contrado"..Keep up the SuperFantasticGreat job "U" "R" doing : )..elliott
"Thank you" so much Elliott - you literally summed up what we are looking to achieve. I am so glad.
I loved this part in your feedback especially "now i can concentrate on what i "LOVE" most ..."DESIGNING" : )"
Thanks :) There will always be more to do but we are on it every day and will keep working at it. We are there to bring your creations to life in the forms of hand-made products and we hope to be for as long as you'll have us. Have an amazing week.
I am very impressed with the bodycon dress, and the sunglasses. I LOVE the quality of the fabrics!!! I have used a lot of vendors for my store Gamestriss Graphics, however, Contrado has the best packaging and quality products. When my last order did not meet my expectation, Deepa with the Contrado team saw my review and reached out, they offered a resolution and refund. I am pleased and confident to offer their products in my store because I feel reassured that they care about their customers. BRANDING IS EVERYTHING IN THIS BUSINESS.
This is a wonderful app! I love the products and it makes my designs look so great. Customer service is so wonderful and very supportive. Thank you for creating such a wonderful company!!!
Thank you for taking the time to write such an enthusiastic review. This makes us so very happy and motivates us to do even more. Have a wonderful week.
I haven't worked with Contrado long, but my experience so far has been nothing but positive. Their range of products is incredibly varied and of excellent quality, and so far my customers just love them. The customer service has gone above and beyond for me in this short time, and I have been continually impressed with the prompt and professional responses. Deepa, especially, is an absolute gem, and I'm so grateful to her for guiding me through a customer issue earlier this week (an issue on the customer end and not with Contrado). Their work so far has been quick and beautiful quality, their shipping insanely fast. In terms of using the app, it's been such a smooth process and marvelous to experiment with. I am very happy with the shopify integration and have woken up several times now to a customer order that came through during the night and was already in the process of being fulfilled by Contrado. That ease of use allows me to focus on building customers for the shop and designing items they love. Above all, 10/10, and an absolute pleasure to work with.