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Excellent service and very helpful. products, on the whole, are good, there are some that should be changed to a higher quality but other than that its 4 star.
Thank you for your review. It means the world to us. I would love to hear more from you as well in regards to the product improvements you mentioned. A member of our team will get back in touch very soon. Also do contact us at shopify@contrado.com if you ever need anyting related to Shopify or if you feel we could improve our offering and we will see what we can do.
I couldn't be happier, especially being an artist, finding a one stop shop for Print On Demand products !
Thank you for taking the time to review us, and noticing that we love being a platform for Artists who wish to see their Art come to another life onto our hand-made products. Thank you so much :)
I have many good things to say about Contrado. First, their customer service is top notch and it seems they really care about keeping in contact with me and addressing my questions or concerns. Second, their 3D app is fantastic and the design process is very user friendly. One of the features I really like is that each sleeve of their shirts can have a different color sleeve or pattern design which makes for a truly unique t-shirt. And finally, they have the best selection of stylish POD handbags. I requested that they PLEASE provide more of their handbags and duffle styles in faux leather. I quickly received a response from Deepa, their customer service rep who assured me that they were looking into the matter. I trust they are doing just that! ;) I would give them 5 stars if ALL of their products had animal-friendly options.
Thank you for your review, for mentioning the level of care you received. This means a lot. I have forwarded your amazing comments on the POD tshirts and the options available. noted on the 3D images, we are workign on this as well as indeed additional options for bags. Currently testing for you :).
Contrado has been a 'GIFT" from "HEAVEN" 4me..They have a Fashion 4ward "CURATED" Collection of "Patterns" that a designer like myself who once had do "ALL" of the work to bring a "LINE" 2 market..now i can concentrate on what i "LOVE" most ..."DESIGNING" : )!..Contrado is A "CREATIVE" Company..yet they realize the importance of building a personal relationship with the needs of thier "ARTIST"..i had 2 test this relationship..when my website encountered some problems..when the executive that i dealt with heard of my problems..Like 'WONDER WOMAN" she steped "N"..and saved the day : )..iAM sooOOoo GR8Ful 4 Contrado!..i am been waiting my entire designing journey 2 find a company like "Contrado"..Keep up the SuperFantasticGreat job "U" "R" doing : )..elliott
"Thank you" so much Elliott - you literally summed up what we are looking to achieve. I am so glad.
I loved this part in your feedback especially "now i can concentrate on what i "LOVE" most ..."DESIGNING" : )"
Thanks :) There will always be more to do but we are on it every day and will keep working at it. We are there to bring your creations to life in the forms of hand-made products and we hope to be for as long as you'll have us. Have an amazing week.
Communication between the app and Shopify is not good in my experience. Created a wallpaper collection and all the pricing, sizes and product quality is mixed up. Very frustrated and disappointed in the ease and clarity of use. Wish this would be a more straight forward process.
Thank you for your review, let us look into this for you and see how we can either guide you through our system, or also potential ticket some improvements as we can always improve.
I was excited to try Contrado as they have a good range of clothing products to design from. However, the generated images for clothes just look so obviously fake and pre-rendered. That is off putting to me and I'm sure it would be for others too. Compared to services like Printful and Printify, if you design an item of clothing at least they render it onto a real model, giving you a sense of what it would look like.
If Contrado were to introduce better mock up images I would definitely revisit - please make it happen as I would love to try it. One other thing is that their online design system feels quite sluggish and slow compared to the two previous services I mentioned.
Thank you for your review, and for acknowledging our product range (hand-made! :) ). We will contact you shortly. We would love to work with you on this though we'd like to know which products you have in mind in mind. We have already updated several products to much more realistic previews, for example the Men's Leather Wallet https://www.contrado.co.uk/custom-wallets. First things first, we'd like to understand which products are on your priority list. Let's work together on this!
I had a connection problem after an update and they fixed it. Works amazing. Best products to design out of all the apps and love the auto publish feature. The technical team is magnificent!
Thank you for your review. It means a lot. I will forward to the team, they will be delighted. I hope you have an amazing weekend, don't hesitate to get back it you need anything.
I'm truly amazed about this app! I was looking for Print-On-Demand products that are special and I found them on Contrado. The range of products is huge and I started with a few samples and I was blown away by the quality! The app is very well structured, maybe it needs a bit time for total newbies to handle it, but I don't have any problems with it. Great work, and the support is awesome, Deepa is superfriendly and very quick in answering any questions that you might have. I can't recommend Contrado enough - as you can see I'm totally excited! :)
Thank you so much for, indeed, your excited (and exciting to read) review! This is such amazing feedback and if you think we can improve anything please do reach out to Deepa. She will report and we will prioritise where possible. All the best with your store, we are adding new hand-made products almost weekly so you will hopefully enjoy the range of products even more soon :)
WAY WAY WAY over priced, poor customer service. Highly recommend that if you're looking for POD services you look else!
Thank you for taking the time to write a review. Do take the time to get to know us. We are actually not overpriced - unless you are looking for fast fashion items which won't last for a long time and contribute to the ecological issues we are all painfully aware of nowadays. I wrote what follows for another similar feedback but I think it applies in this case too: we produce high-end products you can add to your product range and your online Boutique. Please note that all our products are not only printed all over on the fabrics first (either via pigment or sublimation or reactive which you might know is both a lengthy and expensive process) and they are also hand-made within our own factory. We do not subcontact. At all. We work with actual artisans in love with what they do and deserve that recognition. We also support all costs ourselves as well. Looking at the clothing range on your website, I could only find items with small prints on little squares or circles on your products. This is not what we do and we made it clear on our Shopify app listing as well. All our items are hand-made, with extra options as far as your own printed colour brand logo on a label printed individually and stitched onto your product. All printed on demand which in itself is costly. I can see you had the app for 28 days but I think that to know us and make an actual objective judgment, I would strongly suggest to purchase some sample products first, and speak with us. Once you try us and stick with us, you won't go back (though I agree we can all improve). As i mentioned to the other person, I would love for you to reach out to me directly gwenn[at]contrado.com. Please do. We might get somewhere, we might get nowhere but at least I hope I can make you see why our prices are what they are and make you want to actually start sampling with us. And propose a different offering to your customers as well. Because we do actual Quality that is meant to last. And this is both ethical and sustainable. An example: why don't you offer our amazing recyclable tshirts for example https://www.contrado.com/recycling. Though we obviously have a lot more hand-made products like our leather bags, or real silk dresses etc. I do not know your customer base enough but I am happy to hear you out and see what we can do to work together if you give us a chance. Thank you.
* Update to their response. As you can see this is what you will deal with from them. Denying fault and lying about their quality. Please check their reviews on Facebook. I wish I had previously to attempting to work with them. You can find my review there that allows for attachments of pictures that shows the quality of what they sent me AND a screenshot from a picture on their own website of their product photo with major tarnish on it. They did reach out to me 3x pre their response and all times denying the quality of the product and only to offer me a discount for a future order to change my review. If you're dropshipping do you want your customers to experience this especially at the prices you will need to charge to make a profit? Do you want to lose money because they won't admit fault and won't replace or reimburse? Also so many of these reviews on here use the same verbiage which leads me to question their authenticity. These are NOT high quality products and their customer service is the lowest of the low. PLEASE SAVE YOURSELF A HEADACHE and potential degrade of your brand and company due to them. I was so excited about this company when I first came across them but their quality of products is not the same across the board. Especially for the pricing and their customer service is the worst I have ever came across. Here’s what happened. I ordered a sample wallet. Leather great. Took it out of the bag to photographed for marketing. Put it back in the bag and noticed dings on the crappy hardware AND MAJOR tarnish on the zipper. So I reached out asking if they had better materials for their hardware to match the quality of the leather. Their response…. We only offer the highest quality products… we checked with our team and we quality check everything before it goes out. We can offer you a 20% off discount. First of all you didn’t quality check because this is what I received. Second, I sent you pictures of it and the order number less than a week old. So only the highest quality materials are meant to tarnish, rust and be so soft they ding in a week and with one use ( not even use….. Just taken out of the bag and photographed)… ? Not even Claire’s jewelry does that. THEN if you look at their OWN PRODUCT DEMO PHOTOS on their OWN website and zoom in multiple pictures on their OWN website featuring their OWN products have tarnish on the hardware! I mean come on. But they won’t even own up to it and blame it on me. I loved their pillows but I don’t trust their quality checking process obviously and would have to order each one in to quality check myself, then ship out AND then if I had an issue have the blame put on me ( the client ) and lose money because they don’t even offer to replace… only a 20% discount. I care deeply about the quality of products I offer and customer service with my business and it seems if I worked with them this would go down hill fast. NOT A LUXURY company at all. Stay FAR AWAY if you care about your own customers experience. Please read Facebook reviews too. I really wish I had before waisting tons of hours creating work to help created by them. Same complaints about product quality and them not taking ownership :/
Hi Heather, let us look into this for you. A member of our team will reach out to you very soon. Looking at the picture you sent, this is not the level of both products and service we aim to provide any of our customers so let us solve this for you. I am confident we can. PS I just went to the leather bag making team and checked the stock which is fine. I have taken pictures which we will send to you so you can see for yourself too. Let's work on this together?
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Hi again Heather, we tried to email you earlier and though it is only 7:45am for you I see you updated your review so we just tried calling you and left you a voicemail. Apologies if you felt this was too early but I assumed you were up. We want to solve this with you. Answer us?