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Excellent customer support by Sonali. Really helped us understand how the app works and can help us grow.
Update: We've received reply and changed the review.
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Today Apr 15th, 2020, right after installing the app, it moved to their developer page saying they're stopping the service due to Black Friday surge, which is Nov 2019. Any idea?
Hi,
We are sorry, we did not update our intro page.
This is not an error. Please follow the instruction and add us as staff, we will setup the app for your store.
~MLVeda Customer Relationship Team.
I leave my feedback not immediately after installation, but after a certain period of using the application. I want to tell about the situation we are facing, perhaps it will help someone when making a decision about using the application.
I installed the app, and set different prices for different regions. I had a number of questions, but no contact option for support Then I signed up for a paid subscription and then the most interesting thing began.
The application made changes to the card of each product in my shop on shopify, after which each product turned out to be not in 2 variants, but in 22 variants, then all these changes were broadcast to my Facebook business account, and from there to Instagram. Thus, complete confusion began in my social networks, buyers began to write and ask why I have different prices everywhere, some on the website, others on Facebook and Instagram.
I tried contacted the support service with my problem but no contact option over Live Chat that's really worst about this app,
The result is that the application has confused all my sales sources (product card on the shopify website, Facebook business, Instagram store), I have decided to stop using this application.
I will leave an addition to the review:
The entire test period was completely spent by me.
I just didn't need any changes from the application in my social networks and the product card on the site. However, these changes have occurred, which has absolutely destroyed my sales channels! I contacted the Shopify support service and received a response from them that the changes on the site were indeed made by the application!
Hi admin,
We did not receive any issue request from your end and we cross-checked our Live support button and everything is working fine.
The app was used on the store for just 40 minutes. Feedback left is immediately within 40 minutes of installation.
Furthermore, during the onboarding process, it is mentioned that the app works for online stores only and it will create the country variants for different product prices that are set in the app's admin.
Feel free to contact us at support@mlveda.com and we will be glad to assist you if you are looking ahead to set different prices for different countries and increase your sales internationally.
Best Regards,
Reshma
Customer Success Manager | MLVeda
I haven't had the opportunity to test the actual functionality of the app yet, but the setup and support has been great. Amrish was very quick to reply to all my questions and the app was setup in less than an hour.
We used their App to have United States specific prices. It was a fast and smooth transition. Great service from their team, and very user friendly App.
Strongly recommend. We'll see how it goes going forward.