Appointment Booking Cowlendar
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Değerlendirmeler (2.125)
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I’ve wasted 7 hours with them. Whenever I ask if they can do this, they always say, “Yes, we can.” Then another team member joins without reading the previous messages. Theo said they can do whatever is needed and that it’s already done, but it’s not.
We encountered unexpected charges, the developer promised to refund us but it didn't impacting our billing
This is the most ridiculous free plan for a booking app. The free plan allows multiple bookings for the same time slot and only paid versions enables a proper calendar function! This means you do not have a free plan! Please do not do misleading marketing and do not steal people's time!
You used the app for exactly 27 minutes and did not set up or test anything during that time. It is difficult to understand how someone can leave such a harsh review after using a product for less than half an hour when this same product took more than 15 000 hours of work to build.
What you wrote is also simply false. The free plan does include a proper calendar function. So saying that the marketing is misleading is, in itself, misleading.
With this level of bad faith and the very short usage time, it honestly feels like this review might be coming from a competitor rather than from a real user who actually tried the product.
If you genuinely need help setting up anything, I am always available on the live chat.
Sexist & non stop harassment & insults FOR MONTHS!! Continually updates reply. MAJOR privacy violation with their repeated updated replies!! Do NOT download this app!! Developer has been harassing me NON STOP for months for writing a truthful review. Numerous emails asking me to give him 5 stars instead. I replied twice to leave me alone. He continued to repeatedly email me. 5 star reviews are fake! App does NOT work. Repeatedly told me to enable app in theme - it was - 10 minutes later - it's still NOT registered that app is in fact enabled. I logged out of Shopify repeatedly- logged back in - nothing. Uninstalled app and installed again - nothing. Customer service was useless - click enable - closed and it will show it's enabled - uhm - i just repeatedly told you it does NOT show that. Their repeatedly replies for months reply confirms blatant sexism, confirms harassment AND is a privacy violation. Furthermore, if this is how you reply - you just confirmed everything I wrote - I'm right - you're wrong. So for the 10th time - STOP HARASSING ME you lunatics. LEAVE ME ALONE! I wrote this months ago and you keep coming back to update and hurl more insults..
I have no idea what he/she's talking about. I actually had a long answer written but given what I read i'm worried about his/her sanity and I hope this person gets some peace in his/her life.
As soon as we find another app - we will not be using your services - inconsistent as well as customers service. Horrible. One minute its great and then not - Support gaslights you as they change things around so it looks like its not their apps fault. So annoying. But they do charge you on time every month.
They hide the fact that clients can double book unless you pay $16 a month. Shady
I’m sorry to hear about your experience! Just to clarify, we don’t “hide” anything—this information is clearly mentioned in our pricing (see here: https://ibb.co/CK5hS04Z )
That being said, it’s quite crazy that in today’s world, someone using a tool for 2 minutes can have as much weight in a review as a business that has been using it successfully for years.
We put a lot of effort into making our app clear and transparent, and we’re always happy to assist if anything is unclear. Feel free to reach out!
If you had contacted us instead of reviewing us, we could have done the following things :
- we would have helped to setup it differently so you don't actually need to limit the booking number per timeslot
- we could have extended the trial duration so you're not impacted by the price until the moment you benefit from using us
-we could have given you a coupon code
Next time maybe give us a chance, we're simply human after all and we're just really trying our best to be fair and fit every service business on earth
Je paie pour un planning en ligne qui, malgré mes nombreuses demandes d’informations et d’assistance, reste sans réel support. Depuis plusieurs mois, je rencontre des dysfonctionnements majeurs : mes clients ne parviennent pas à s’inscrire correctement sur le planning, ou s’inscrivent sur des dates et horaires erronés générés par l’application. De plus, certaines dates s’affichent bien sur l’interface, mais n’apparaissent pas sur le site côté client.
Ces problèmes se répètent régulièrement : les clients perdent patience face à ces situations récurrentes, ce qui nuit clairement à mon image et à celle de mon entreprise, sans compter les nombreuses difficultés de gestion quotidienne du planning.
Je suis donc contrainte de gérer mon planning par téléphone, avec des clients mécontents, ce qui me fait perdre un temps considérable… et de l’argent chaque jour. Dans ces conditions, je paie un service qui ne m’apporte aucune valeur.
Le support est inefficace et l’outil mal conçu : des créneaux horaires non souhaités sont ajoutés automatiquement, et il est quasiment impossible de paramétrer correctement des dates avec plusieurs horaires, même après y avoir passé des heures.
J’ai pourtant échangé avec le créateur de l’outil, qui connaît ma problématique depuis des mois. Aucune solution concrète ne m’a été apportée, si ce n’est une proposition de surclassement sans rapport avec mes difficultés. En revanche, j’ai été relancée à plusieurs reprises pour modifier mon avis négatif, sans qu’aucune aide réelle ne me soit proposée.
Après des mois de patience, je constate un manque de suivi et de prise en charge, malgré l’impact direct sur mon activité. Je ne recommande pas cette application.
Pourquoi cette note de 1 étoile ? Surtout que vous utilisez toujours l’application sur votre boutique depuis un an.
Si quelque chose ne fonctionne pas comme vous le souhaitez ou si vous avez une question, je suis toujours disponible via le live chat pour vous aider. N’hésitez vraiment pas à me contacter, je réponds généralement en quelques minutes.
Nous restons des humains et un avis 1 étoile visible de tous sur internet peut faire beaucoup de tort à une société, en particulier quand la raison derrière cet avis n’est pas claire. C’est pour cela que je serais vraiment heureux que nous puissions en discuter et comprendre ce qui a motivé votre message.
Et si l’application vous convient toujours mais que cet avis a été laissé dans un moment de frustration, je serais plus qu’heureux de vous accompagner pour clarifier les choses et, si vous le souhaitez, mettre à jour votre avis afin qu’il reflète votre réelle expérience.
Peut être que vous aussi avez déjà fait face à des personnes qui ont laissé des mauvais avis sur votre marque sur internet, sur Google ou ailleurs. Si c’est le cas, vous savez à quel point cela fait mal au cœur et à quel point on souhaite simplement comprendre pourquoi quelqu’un laisse un avis aussi négatif sans explication.
Merci encore et très belle journée à vous.
PLEASE STOP HARASSING ME WITH EMAILS ABOUT THIS REVIEW!! This only works if you have PRO account
Warning : fake review
This review was left by an angry competitor since it truly makes no sense to leave such a review.
Yes we have a FREE plan (see : https://ibb.co/KzyFJknS )
Yes it works without having to pay (in fact, more than 85% of people using Cowlendar are on the free plan).
I've been trying for a few days to install the app (the paid version) and need to grant access, but the email always comes up blank, no link to grant access. Shopify support investigated and saw that it's an API issue on the app developers end. Frustrating and I missed several booking opportunities because of this.
Warning : fake review (also, the review makes absolutely no sense at all)
From the best I know it's left by an app starting with M and ending with EETY
Sveiki. Iš tiesų neturiu jokios aiškios priežasties, kodėl palikote šį įvertinimą, ypač žinant, kad per pastaruosius metus atlikote daugiau nei 1000 rezervacijų per mūsų programėlę. Net šiandien jūsų parduotuvėje matome dešimtis naujų rezervacijų kiekvieną dieną.
Jei padarėme klaidą ar kažkas neveikė taip, kaip tikėjotės, labai norėčiau tai sužinoti. Esu pasirengęs net visiškai grąžinti jūsų Cowlendar planą, jei kažkuo jus nuvylėme, nes šiuo metu tikrai nesuprantu šio įvertinimo priežasties.
Jei norite paaiškinti situaciją ar pasidalinti tuo, kas nutiko, būsiu daugiau nei pasirengęs padėti.
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Hello. I honestly have no clear idea why you left this rating, especially knowing that you have made more than 1000 bookings with our app over the past year. Even today we still see dozens of new bookings coming in from your store every single day.
If we made a mistake or if something did not work the way you expected, I would really love to know. I am even willing to fully refund your Cowlendar plan if we did something wrong, because right now I genuinely do not understand the reason behind this review.
If you want to clarify the situation or share what happened, I would be more than happy to help.
