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Awful app with next to no customer support.
Sneaky cost increases, and ZERO shipping cost integration within the webstore are reasons alone not to use it.
But coupled with an inability to accurately conduct an order search (I can't find several active orders because the site only shows the history for 2022 and earlier), and I've hit the absolute wall.
I've LOST money thanks to their lack of transparency - I've cancelled all orders, and will be issuing chargebacks as it's just not even close to an acceptable level of service.
Hi Lucas,
We publish up to the minute pricing data on all our websites and help centres. When you set up the product in your store we display the cost right there, and when you make a sale we immediately send an email giving you the exact cost of what you will be charged for fulfilment. We do everything we can to keep our pricing fully transparent.
Our app has 100% accurate shipping cost integration. On import we create shipping profiles in your Shopify store.
Your entire orders can be found in your art store settings section of the app and step-by-step guides to this and other frequently asked questions can be found on our help centre.
If you do decide to get in touch with our 7 days-a-week helpful customer service, we can investigate what went on here.
Zach
Been using Creativehub since 2018 with no problems, always super quick to answer my customer service questions on the chatbot too. Would recommend.
This is an easy to use app for selling prints of my work online, via my website. There's a lot of useful information for setting up, for both shopify and theprintspace, and both companies have superb customer service.
theprintspace's automatic print fulfilment system has proven to be an invaluable service, that enables us to run a high volume print store efficiently, with glowing customer feedback. It simply wouldn't be possible for us to manage our print store without them.
Huge thanks to the highly professional and dedicated team at theprintspace.
I use this app for my annual Palm* Photo Prize Print Sale and it has been great! Its really helpful that international delivery is a flat rate ( only £6!) so it makes it affordable for clients from all over the world!
Excellent app! We've been using it since its launch a couple of years ago. All of our print-on-demand giclée prints are fulfilled using creativehub and the service is seamless from start to finish, with the added bonus of great customer service. We also use it for competition submissions for our annual open call from artists all over the world. This is extremely useful as it allows us to consolidate thousands of entries in one place for easy editing and archiving.
I’ve been selling prints with creativehub for the past 9 months or so and I could not recommend them enough. The quality of the prints are fantastic, they are shipped to my customers anywhere in the world for only £6 and their customer service is phenomenal. Everything is done automatically from when I get the order through to the customer receiving the print, which I love. Thank you creativehub :)
Amazing service, print quality is great, fast print and delivery, very professionally packaged, holographic certificates of authenticity, and, no small thing, the customer support is top-notch. Highly recommended!
Highly recommended for artists selling their work. Orders are processed seamlessly, which saves a lot of time and money. ThePrintSpace have always been really professional and helpful from printing through to customer support.
Great prints and service! Seems like a really useful app so far to sell prints through shopify.