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For years without issue, I was using the cross-sell app (https://apps.shopify.com/cross-sell). However, today Petra contacted me saying the app needed an upgrade. Silly me for giving the OK to them during my peak hours of the day because now my customers cannot add items which were linked via cross sell to their carts. I have reached out to cross sell and they have no clue how to revert their changes. Therefore, I deleted their app and all my cross sells. If you are using their product, make sure you check your cross-sell products after they make their upgrade..
Hello Marc,
we are very sorry the issue happened to you exactly at the time we finished upgrading you to the latest version of Cross Sell. However, as a part of the upgrade, we tested the Upsell pop-up, which is triggered after you click on the "Add to Cart" button and that was working just fine. When you reached back to us asking to revert the changes, we reverted all of the changes immediately.
Kind regards,
Petra
Great responsive support. Easy to set up. Having run my store for a number of years on a different platform, I can see this is a very powerful tool. It easily does what used to be a very labour-intensive process for me. I am wrapped! $ well spent!
This app does exactly what it's supposed to do, and I have no complaints. I specifically am happy about their support. We requested customizations (adding Product Name + Price copy under the cross-sell products at checkout), and their support team responded in less than an hour and was able to help make the updates. They also proactively offered to make other functionality upgrades based on new offerings. We've been very happy with the Cross-Sell app and I would highly recommend.
By far the best APP I've come across. Easy to install, intuitive dashboard, and excellent support. I wish they all came this way. Related items are so important for conversion and this APP made quite an impression with me. I highly recommend.
Cross Sell is simple to use -- you'll be up-and-running in minutes. Just download the app and their team of developers will even take care of installation for you! The interface is plug-and-play and very intuitive. The developer was also extremely responsive via email and listened to a couple product features that they're putting on their future roadmap. Five stars for Cross-Sell!
We have had Cross Sell running for around 3 years now. It is an app that we definitely cannot do without. Spending time and putting thought into relating products is well worthwhile, resulting in extra sales, and helps quite often to lift our average order value.
Great app and easy to use! Stuart was so helpful in cleaning up the look of Cross-Sell and customizing it to my theme (Venture). I think it will really help customers find other products they might like easily and efficiently. Definitely worth the $7/month!
Amazingly easy app to install and impeccable assistance from the help team to customise for our store completely free! We received a response for our help request within half an hour of sending an email. Absolutely recommendable.
Five stars! This is my second website using Cross-Sell and it couldn't be easier. They even offer free setup with a personal contact to walk you through any questions you may have. But you won't have questions since the app is super intuitive and fast. I was able to add cross-sells for 80 products in about 20 minutes. This app can't be beat for product recommendations. Cheers!
Highly recommended and very impressed by the exceptional customer service by Stu. Not only did this app do exactly what I needed done, but their new "Reciprocal" feature is terrific ! Nice to have such prompt and knowledgeable staff beyond the wonderful product. Keep up the great job guys !