Cross Sell & Upsell by SSC

Excellent service and very easy to use. Cross-sell help us to integrate this app to our website and they did a wonderful job.

Amazing customer service by Petra, so, so impressed! I put out an email asking for assistance, fully expecting not to hear anything for days, however i got a reply within 2 minutes. Petra has been amazing since and got the product to exactly how we need it!

I trawled the internet and added and removed several apps before I came across this one. I wanted a simple solution for a simple requirement- link matching items and make it clear to my customers that the item they were viewing was part of a bigger collection. Until I came across this app it seemed there wasn't a straightforward solution that I could install and manage myself, without having to send emails back and forth and attempt to connect to zoom calls with developers who had terrible internet and were unable to walk me through the process as I was unable to grasp it alone. Time is money and I am very impatient and I needed an app that was quick to set up so I couuld move on to the next task on my neverending to do list! This app seems to be exactly what I am looking for. Easy to install, fast, clear and straightforward responses from the developers who were only too pleased to help (nothing worse than needing help from a developer who makes it clear they have better things to do than answer basic questions!) I would 100% recommend this app, especially if you are a complete technophobe like I am!

I installed this app as it was recommended to us by another app. Unfortunately the support for the app is very slow and I am getting only 1 reply every 24 hours if I am lucky.

Its been nearly a month since we installed the app and we are still yet to have a working feature which we are paying for.

It could potentially be a good app, however I can't comment as I can not get any help from there team to actually get this up and running in our store.

They also have a live chat feature within the app, however there is never anyone on the live chat and you are advised to send emails.

Don't install this app unless you are willing to wait over a month for support if it doesn't work when first installing.

Great product, great service. Emphasis on the latter as this app has one of the best customer services I've experienced on Shopify. Very quick, very helpful.

Excellent customer service. Josh is very quick to respond to queries and went above and beyond in accommodating us. Thanks!

The App is good. It is like the description. Just be careful when you receive the new custom template from the Team that all your other apps are synchronized.

Extremely unhappy with the customer service. I specifically asked not to add the app to the current published theme but they went ahead and did so. When I asked to remove the code from the current theme and add it to another duplicate theme, they completely stopped responding to me. I emailed 3x within the span of a week and no response.

reached out to support twice and they ignored my messages. I gave them plenty of time to respond but I never got one.

**Update** - I've updated the review from 2 stars to 4. I can't give a 5 yet, as I really haven't had time to see results. I was contacted almost immediately after I posted my original review, and the issue was resolved.

I installed the app last week. I have added them as a user to finish the code install(s). I am almost through my free trial period, and haven't even been able to use it. Actually, it may be ready, but I have received no communication since the request to add them. I have no idea what is going on, and I'm pretty dissatisfied with their customer service/response.

Hopefully, I can update this review soon.