CJdropshipping: Much Faster

I worked with zoey and she was able to help me with my parcel deliveries in relation factory suppliers. Good service

The Support with connie jin was great! I had some issues with synchronization of packaging and ioss number. i was really delighted. thanks!

I have been using this app now for a while and I have had no issues. It is a super easy setup and navigation. If you have an questions there is a chat page or you can speak or text with your own personal agent. I have been lucky to have 2 agents. Celia - which was sad to see her go and now Marco who is proving to be just as efficient. So download and get ahead of your game. Shipping is not too bad and has been about 14 days for the products I have tested.

I like the service from CJ, especially that you have your own agent. My partner is XIN XG and I love working with her. She does a really great job and helps me a lot with all of my inquiries.

Fiona Xu, the personal agent assigned to me has been super helpful with the fulfillment process. Not only has she been quick and responsive any time I have questions, she’s also proactive to help me with concerns for the future regarding my products and all things regarding their fulfillment. I recommend this app, and using CJ as a supplier. They’re the absolute best.

Sita Cui helped me solve all my issues in an instant! The support of CJ is great, and CJ is the best site for dropshippers out there for a good reason. Very happy that I decided to trust CJ with my business.

Le support client de CJ est top j'ai communiqué avec Théra qui m'a beaucoup aidé. Vous n'aurez aucun soucis avec CJ toute une équipe mobilisée pour vous servir.
Merci Théra.

Very good customer service ! If you have some questions someone respond to you question in 2 minutes. A special mention for Ming who is an excellent agent who knows how to respond to your problems in all circumstances.

Reliable shipping and good integration. Agent Cassiel is also helpful and responsive in follow up and answering queries. Can improve in having more accurate product description and pictures. In addtion, the CJ JL express tracking information dont work. Other than that, overall would recommend using this platform for dropshippers who are just starting out.

I want to give this platform 0 stars. This was my first time using the platform, and I thought their shipping would be faster than Aliexpress. However, I was mistaken. Let me explain the situation:

One of my customers placed an order for an item from the Cj Dropshipping manufacturer. At the time of the order, the inventory status wasn't updated, and it didn't indicate that the item was 'out of stock.'
A few days later, I believed I had successfully fulfilled the order, but I received a ticket informing me that the item was out of stock – and this was 10 days after the order was placed.

I started to inquire and tried to source the item using Cj Dropshipping. During the waiting process, some customer service representatives were genuinely helpful, but despite their assistance, nothing came of it, and 15 days had passed. At this point, I considered offering my customer a refund.

One customer service representative told me they had found an alternative and would ask the supplier to deliver it. However, they informed me that the supplier couldn't deliver just one piece of the item. By then, 20 days had gone by.

Throughout this process, I asked them to find the item on Aliexpress or even Taobao, and they promised they would. However, nothing happened. Now, I am searching for the same product on Taobao myself. I had to offer my customer a 50% discount on the product and cover the international shipping fee. It seems that Cj Dropshipping views itself as a "platform that combines many brands" and therefore doesn't take responsibility for out-of-stock products and their subsequent actions.

They didn't really care about if their actions will hurt your brand and the trust between you and your customers.