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We used to use CJ for a good while. Was counting on them being responsible and reliable. but ended up very disappointed. When they had quite a few mess-up in our order delivery, which caused us quite a grief and loss with customers, they often try to excuse themselves from taking responsilities or it would take long time to process a dispute/refund.
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Their dispute team is the MOST DISGRACEFUL part of their business. Mistakes made, ok, just fix it. But they don't. They TRY TO DENY EVERYTHING.
All problems are routed by this AWESOME DISPUTE TEAM to the innocent agents and warehouse. They are just like a shameful team hiding at the back and doing a lot of bad things.
Sorry for the inconvenience to you. With any problems, you can contact your agent for help.
Excellent app, 100% recommended for dropshippers, loved the service by Cherry Xu, excellent talented hard working team
I have been using cj dropshipping for 1 year now and I must say that it is a great platform, the customer service is really super, I recommend it !!!!
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I've talked to ''Michell luo'' for my product sourcing , She helped wonderfully about that, thanks to her and CJDropshipping
The customer service is extremely fast and professional. I really appreciate that.
Thanks, Amy.
Alina Liu was awesome and has great customer service! She was very helpful and responded promptly to all my questions.
It's a great app, the customer service is amazing, they are available 24/7 and very helpful. The app is easy to navigate and learn,I'm very pleased! HIGHLY RECOMMANDED.
Thank you for your feedback! Your approval is one most important reason for our continuous improvement.
We have recently started, but I can say that Bird is very responsive and understanding. He always replies quickly and has a good sense of humour too! I look forward to working with them more and Bird in particular.
I got a very informative conversation with Michell luo about IOSS decloration, thank you for clarifying my questions!