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Elira Liu has been helpful on my inquiry. It's just frustrating on either Shopify or CJ Dropshipping platform that it doesn't notify us on any problems on the orders so we have to manually check the problems. Hope it can be better in this case as customers will be frustrated waiting long for their orders.
Elara,"Unbeatable service! My dedicated agent made product sourcing effortless and cut shipping times in half. Order processing is automated, helping me scale my conversion rates and business smoothly.
Ruth and Iris have been very helpful in finding and sourcing products, keeping track of inventory, etc.
thanks Linda for help,
Working with Vincy through CJ is a pleasure!
Super app, only one star deducted because the search function isn't optimal. Otherwise, a super fast and helpful service. Available at any time. Praise and thanks to Ruth for the support. I definitely recommend the app.
I contacted customer support due to an issue with fulfilling a mixed-vendor order. Bonnie Gu initially responded and attempted to guide me through the process with the "batch update to orders" feature. However, this led to an unintended disconnection of all items in the order. The situation was made more difficult when the conversation with Bonnie was left unresolved.
Fortunately, Suki Huang stepped in and was instrumental in clarifying the confusion. Suki provided comprehensive answers to all the questions and navigated us through the correct process to isolate and address the issue with the item from the other vendor. The assistance from Suki was a stark contrast to the earlier part of the exchange, demonstrating both professionalism and a commitment to resolving customer issues.
I am grateful for Suki's intervention, which ultimately rectified the situation and allowed me to complete the order for my customer. The support provided by Suki was a redeeming aspect of the service experience.
Agent Everly is always very helpful and attentive. She even shared her WhatsApp contact with us so we could resolve our pending issues as quickly as possible. Her support and dedication have been greatly appreciated.
Carman Wu was extremely helpful and efficient. She solved my shipping issue quickly and guided me clearly through every step. Really appreciate her excellent service!
Box Chen was very helpful in helping me solve shipping issue very fast an reliable.Good job .
Kerin has been very helpful. Fast with his replies. Speaks good English. Many have not been as attentive but Kerin has been great!