CJdropshipping: Much Faster

Very helpful customer service, guide me through step-by-step and very responsive. Highly recommended.

Nice fulfillment app that is convenient to use.
Large catalog of products and great CS support as well.

fast It was pleasant to work and the customer service is the best, especially Bonnie he is so helpful!!

thank you very much for your help, the service is super good and very reactive and the staff very helpful when it comes to helping you! i recommend 100%

The app is not user friendly, however the support from the agent - Danny is good. Would be a great app if the user interface is much more friendlier and easier to use. There are more room for improvement.

I'm very happy with his support thank You viví!!, All moment tell me what do, i AM super happy with his atention

Very quick and reliable customer service from the agent Bin Han. Generally dhe platform is quite efficient and responsive 5/5

Service client toujours disponible! Même les heures et jours fermés il y’a toujours au moins une personne pour vous répondre. Les délais d’envoi sont meilleurs qu’ailleurs mais peuvent encore faire mieux. De bonnes fois dans les remboursements. Ils doivent faire le suivi des disponibilités des articles entre leurs stocks ceux des fournisseurs et celui des clients. Il est casi inexistant ce suivi. ceci est le point principal pour lequel je donne un 4/5.

Firstly, CJ agents make all the users write 5-star reviews and mention their agent names. These are (90% of the total reviews) not authentic and are asked by CJ agents to put.
Secondly, their communication is absolutely disastrous. Every time there is a problem, a new CJ rep joins the chat and makes you go through all the same steps. Moreover, one of them tells you to do one thing and another tells you to do the opposite. They made me invest thousands of euros into buying inventory before Chinese New Year. Then one of the reps said that I don't need to do anything; all orders will be deducted automatically from the inventory. However, 2 weeks later, all orders are processing and they said it's my fault because I didn't click "deduct from inventory". They asked me to cancel all my previous pending orders and make new ones. I cancelled all my previous orders, but there is no such option to "deduct from inventory", so all my customers think I scammed them and my Facebook ad account is being blocked as well as the Stripe and Paypal payment processors are flagging me for fraud. I lost all the money I ran on Facebook ads, payment processors held all my money and returned everything to customers and CJ made me invest in inventory, which has no way of accessing so more money is stuck there.
Thirdly, they make fake promises. They promise that your problem is resolved, and after waiting for longer than they promised, you contact them again and they treat as if no complaint was ever made and they ask you all the same questions all over again and take the same steps again, and then they ask you to disconnect from the chat because they say they will handle it, and later when you try a third time, the same problem from square-one all over again.
I wanted to give them 0 stars, but I'm giving 2 stars because if you are just trying to start a new product and wanna test it out, then it's okay. Although their processing time is super slow, 1 -2 weeks just process and not even start shipping, even when selecting extremely expensive DHL express method. But it you actually wanna do business, then probably best to stay away from CJ.

Robert Yang was so helpful! Thank you for your help with everything related to shipping and tracking number information.