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I normally don't waste my time writing reviews but I am VERY disappointed as i set up a new store only to find that the currency rounding feature is now on the paid theme only! How can a new store be expected to pay for a currency converter.
Be ashamed of yourselves.
The auto-currency switching has also been moved to paid.
Sorry for the inconvenience. We have changed the pricing policy.
Please sympathize for us.
Best regards
Terrible service, the team are not responsible for what they do. The technical staff changed my theme and there are some mistakes. I ask them to correct the mistakes, but nobody reply.
Dear Autoolsea,
Sorry to hear that, I think we have confusion, I saw you ask our some questions and we responded immediately, could you please check your email spam or check this capture please https://www.dropbox.com/s/yfqgut7hwnp7mkq/Screen%20Shot%202019-05-13%20at%2010.43.20.png?dl=0
If you have any problem please let us know via email: support@autoketing.com or live chat in dashboard.
Best regards!
I am not using your app for months and you are still charging. Urgent response needed , terminate my subscription and refund for the not served.
Doesn't work - inflates prices for few countries by 100% - vague reply from customer support. Would not recommend as this scares buyers away.
Dear TheIndianSuperstore,
Sorry to hear that, our support team is contacting you to clarify the problem. If you have any problem please let us know via email support@autoketing.com
Best regards!
Autoketing team
I SUGGEST YOU SHOULD JUST USE IT FREE AND NEVER ATTEMPT TO PAY THEM TO REQUEST FOR IT'S POSITION BECAUSE IT WILL END UP TERRIBLE. BEFORE PAYING THEY HAVE A GOOD CUSTOMER SERVICE BUT AFTER PAYING THE DIDN'T GOT THE JOB DONE CORRECTLY, AFTER MY POLITE FEEDBACK ABOUT THE VERY UNPROFESSIONAL ICON POSITION ON MY WEBSITE I GOT NO ANSWERS ANYMORE. SHAME TO THIS GUYS LETTING US FEEL THAT AFTER GETTING THE MONEY THEY WILL JUST LEAVE YOU HANGING WITHOUT ANY EXPLANATIONS. CRAP CUSTOMER SERVICE!
i try setting up the app in my store.
what i`m seen is setting is not successful.
please i need your help thank you.
Thanks for your feedback. Because you closed shop one time, you need to uninstall and reinstall our app so the app works well.
Kind regards
This app sucks, it have very cheap interface and everything needs to be payed for even the useless stuff
Dear Raw-Force,
Sorry to hear that, if you need any support please let us know via email support@auotketing.com or live chat in dashboard.
Thank you
It does not convert the currency at checkout. No one responds to my repeated requests for support. Sorry
very slow, We paid for them to position the Currency switcher they didn't change anything, I contacted them a few days ago we didn't get any response. Not recommended.
Dear Zone Gears,
We very sorry to hear that,
I contacted support team to check your issue, please don't worry. If you have any other problem please let us know via email: win@autoketing.com
Thank a lot!
This app doesnt work at all, not only didnt work but it also screwed up our currencies, confused our customers and charged them the wrong currency in the check out currency. Worst of all, nobody is there to help us out. Cannot understand how Shopify allows these apps to run on its platform.
Dear Football Town,
We very sorry to hear that!, in many cases currency often conflict with similar applications, I'm checking your site, it working well with auto currency detection. I sent your problem to technical team two. I created a ticket for your problem please via email.
Best regards,
Autoketing team