Custom Price Calculator , Počet recenzí: 211
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The app works perfectly with 2.0 themes. They have excellent customer service, very nice and fast!!!
Great customer support and UI. My store has a lot of volume priced products and add-ons, and they are helping me navigate through this. No other apps have had solutions for my store thus far.
Thank you for your positive feedback! We are glad to hear that our customer support team has been able to assist you with navigating through the pricing structure of your store, and that our UI (user interface) has been easy for you to use. We take pride in delivering excellent customer support and user-friendly features that meet our users' needs. We appreciate your feedback and are grateful for the opportunity to be of service to you. If you have any further questions or concerns, please don't hesitate to reach out to us.
The app is easy to use and the customer service is great. We had a problem with the appearance on the website and the team helped me the same day.
Seems to work well for getting a price. Although it hangs when creating a product at the point where the customer, clicks "Add to Cart", it can hang for minutes. I've contacted support, no reply. It has something to do with inserting product variants in the back end. Update: I had logged a support ticket with the developer and had no response until I left this review. The team then got back to me and helped fix the problem. It now runs much faster. The developer explained that there was an issue with Shopify's system, whereby after a new product variant is inserted the price may not reflect in Shopify's database for up to 20seconds. However, for me this lag was lasting up to minutes. To fix this it was explained to me that the developers have to get access to your theme and change it to source the price directly from the App. - It would be nice if the developers could build in information to allow us store builders to do this ourselves. If it can't be done automatically. It would be nice to see Shopify add support for creating variants on the fly. In the meantime, if adding a product to the cart hangs it seems you'll need to lodge a ticket with the App team to make a change.
I am very sorry to hear about this. Many themes behave differently and therefore we need to help with the setup. Our support team has just reached out to you to get the information required to get this working for you.
I hope this resolves the issue ASAP.
Thanks
Très bonne application! Support très réactif et très sympa! Je la recommande pour ceux qui veulent mettre en place des prix variables.
The developers of the app are very helpful. They helped me with all my enquiries and were quick to fix an issue I had.
Very Very bad customer service!!!!!! i am trying to reach them our from past 1 week but they are giving responses after 1 or 2 days!! i want to have this app on my shopify store but i seek help and no help is given at all, they are not even giving a specific time so that i can sit and resolve my issue in one go!!!!
We deeply regret the challenges you've encountered regarding our customer service. Your frustration is entirely valid, and I apologize for any disruptions this situation may have caused. Your feedback is highly regarded, and we are taking this issue seriously.
We are fully dedicated to enhancing our response times and ensuring you receive the necessary support to successfully integrate the app into your Shopify store. We have been attempting to reach out to you through email and chat to address these concerns. Kindly respond to our messages so that we can work together to resolve these issues promptly. Your satisfaction is our priority.
Awesome app! I am super satisfied with this app, solved all my problems. 5 stars from us! Customer support is brilliant as well.
this team has actually been great. they helped me position and fix my calculator, and have handled every issue i hit them with. great work team.
App works fine. However i just installed it from my website and now a lot of products are missing the quantity input and i can't get it back.
I'm sorry to hear that you're experiencing issues with missing quantity input for products after installing the app from your website. We have sent you an email and we would be happy to assist you. Providing us with specific details of the issue will help us better understand the problem and provide you with a solution.