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The client support was effective and very fast, and the app works perfectly so far! I'm using it to upload shipping rates by zip code from a CSV table.
Hi there,
We're a bit confused, we've been actively assisting you with all your queries and I believe they have all been addressed already?
If you have any further questions, you can reach out directly via the email you have already been contacting us on.
Thanks
Min
Who Gives A Crap has been using Bespoke Shipping to handle our shipping globally for about a decade now. I remember Min directly helping with the set up way back then, and I'm glad he's still being such a good steward of this thing. The killer feature is the ability to use PHP to write your shipping rules, which allows you to customize those rules to exactly what you need (but there's still a user interface for those who are less technical and want to use that to set things up). And of course the customer service is excellent, as you see mentioned over and over again in the reviews on this page. This app has done so much heavy lifting for us over the years, thank you so much Min!
We've tried a few different shipping apps and this is hands-down the best. The support is the best I've experienced with any shopify app and the options to use either the Wizard to add shipping rates or the PHP editor to write your own delivery rules make it incredible flexible. Our delivery rates are complex to calculate but this app has made things much easier. Thank you!
I cannot express how truly phenomenal the customer support we've received has been. Any time we've had an issue, even with the custom rates we had set up through the Macro Editor, they've been there to help. We've been using this app for our rates for at least a few years now and would 100% recommend it to anyone needing custom shipping rates for their store.
Support is great. App does as described and has allowed us configure are shipping costs more than you can with shopify out of the box.
Very simple yet robust and adaptable tool to help customise your shipping options. The tech support is invaluable and I've had my hand patiently held while setting up some more advanced configurations.
5/5 would recommend to anyone in need of a cusomisable shipping app.
Before giving this app a fair try, I thought that all these 5-star reviews were fake. However, after installing the app and getting it configured, now I am leaving a 5-star review myself.
However, I should warn casual users: this is not a trivial app. It is not something you install and "it just works." The UI is actually a PHP code editor. You'll need your own PHP-based config file.
Fortunately, the developer is extremely helpful and responsive. He helped me get up and running quickly. He provided my initial PHP config file. As I said -- awesome support!
I also learned a little PHP syntax myself. This allowed me to put my exact shipping needs into action with the help of this app. It is very powerful. And it works seamlessly.
This app significantly improved my store's shipping!
I highly recommend this app.
We have a quite complex range of shipping rates, that would have taken hours to create in the normal Shopify dashboard.
In addition we have particular products that have to be shipped at different rates, something that Shopify can't do at all.
This app sorted it easily.
Note that the interface is a page of php code, which could be off-putting for some. However the fact that you can edit the code is exactly what makes this app so useful - it's vastly quicker and more flexible than using the Shopify interface.
Even if you have no experience with php, it's not hard to make small changes like adding a country or adjusting a price. And if you're familiar with javascript, or messing around with Shopify liquid code, you won't have any trouble understanding the if/else statements.
I should add that the developer Min did the initial set up - wrote and installed all the code for our different rates, and quickly corrected a small mistake.
Very happy!
Great APP!
Great so far. Min Liu responded quickly to configuration questions and helped us get setup with product specific shipping that wasn't possible with Shopify's built in capabilities.
Update 1/28: We had changed our shipping setup for a few months and stopped using this app but again have found a need to get some custom rates setup. Min is the best and helped us get going super quick with the new logic we needed. If you have custom shipping requirements, this is the way to go!