Bespoke Shipping

Very simple yet robust and adaptable tool to help customise your shipping options. The tech support is invaluable and I've had my hand patiently held while setting up some more advanced configurations.

5/5 would recommend to anyone in need of a cusomisable shipping app.

Can't say enough great things about this app and the support. Solved major rate issues, customer service is incredible, great set-up and support.

1. We needed an app that would show rates based on customer tags only, and this was the only one I could find. All others wouldn't work because it also used addresses or names, but this didn't work if you had a customer account shipping to multiple addresses. Bespoke had a perfect solution for this that integrated with existing Shopify rates so my set-up was minimal.
2) Min is the most patient, communicative, and helpful person in the world -- walked me through my dev set up, then prod set up, troubleshot back and forth on countless emails and helped me get exactly where I needed to go. If you're wondering why every review says this, it's because it's actually true!

Thank you so much Min for your help and for making such a great app!

We were not able to estimate shipping costs before bespoke. We had to pack the boxes and then weigh them to enter info to ups and come up with a shipping charge. Each box is like a puzzle and they are all different. Many times boxes were packed and when it was a credit card customer their orders would sit in boxes while we chased down the payment. We were running out of space in the warehouse. For the bespoke app, we had to measure and weigh each of our products. Then bespoke stacks the items in our box sizes virtually and we can add the shipping charge and present the invoice to the customer. We don't pack the actual boxes until they pay. We still have to take a few minutes to go into the bespoke logs to make sure it is correct. Sometimes adjustments have to be made. This is a great app but you may need someone else to set it up for you. I told my daughter how I envisioned shipping and she found this app and did all the work to customize it for us. We have been using it since 2022.

Incredible support and very responsive even with a ~12 hour time zone difference. I would recommend this app just based on the outstanding support. The app does exactly what we need and precisely what was described.

I always forget to write reviews but I specifically wanted to here. It is a little complicated to use but that's only because it has such a broad range of ways it can be implemented. We've been able offer dynamic and complicated shipping options, something we never could before. For example shipping rates that take into account the number of products in a customer cart, something that had always been an issue for us, some larger orders only paying a minimal shipping before now. Highly recommend but give yourself time to understand exactly how it all works.