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Excellent and useful application! I recommend it.
Support answers quickly and helps if you have questions. The app is extremely easy to use.
Slow customer service response times. (Often took more than 7 days to respond even after I follow up). They recently updated the app, so there have been a lot of payment related bugs.
Excellent App. I loved Bulk Upload. I saved many times and working really effectively. Base cost is also good. Love
Thank you.
Easy to use a personalized function. But I think need more products for Pet in the future. Fast support and production time in US.
Do not recommend. The jobs are inconsistent and customer service is trash. If you do reach out to customer service, be prepared to be sat in the queue. They DO NOT respond in a timely manner. Jobs will come back with graphics in the wrong spot, too small or the ink colors already faded or not consistent with your actual design.
Thank you for your review! We're sorry to hear that your experience with us has not been the most positive, but I hope we can improve it moving forward!
We stand behind our service 100% and will replace any irregularity. We're not perfect but we do own our mistakes and make it right. Please be sure to use the envelope next to the order info in your processed order dashboard. Our team responds to active sellers who request day to day order related help quickly. You'll get a much faster response than sending to the support group who handles sales and technical assistance. Sorry for the handful off issues but we always want to work with you to make it right and were proud that over 98% of the overall orders we ship are issue free!
If there's anything we can help with or if you have any concerns, feel free to contact me directly at jt@customcat.com anytime!
Thank you, I feel satisfied with Customcat's service, this is a good start for those who really want to join online business like me.
Great site. Looking forward to addition of future products. Maybe shoes? This site is easy to use and makes for a vast majority of my POD items. Being local, here in the USA helps as well.
Awesome Prints and Great Prices! Perfect for a startup shop and not having to hold any inventory. Customer service has been spectacular and the Facebook group has been very supportive.
Great app that works just as described. Easy to use and simple to add new products to my shop, and very fast shipping. The quality of the printing on the mugs is excellent. It would be nice if CustomCat would send an email to a seller, with shipping and tracking information, when an order is shipped.
I started using customcat for blankets, and the quality of the product as well as the printing is excellent. Sometimes they take a little while to get back to you, but are always helpful. I hope they come out with more of a product range in the future, but I am happy with there service and the time it takes to ship to Australia is reasonable. Would definitely recommend.