CustomCat: Print on Demand

I signed up with Custom Cat because of the reviews. Now I am beginning to regret it. 1st I ordered shirts for myself just to check out quality. I received 3 shirts, 1 of which should have NEVER passed quality control. The printing was TERRIBLE and looked like the printer was running out of ink. I sent multiple emails, newer received a reply, replacement or refund. I just ordered 2 more shirts which according to the app my store cost should have been $16 each, but I was charged a total of $42. Even with the additional shipping cost, my cost should not have been over $38. Prior to this, I have had orders rejected because the item was no longer in stock, but I was never notified and had to issue refunds. On another order for embroidery, I had to refund a cap, because my artwork could not be used for the logo, although I have used the same artwork for local embroidery. Not sure why there is a 4.5-star rating if Custom Cat is doing business like this. If you are using them for your store, you better double-check what you are being charged on your orders and definitely need to place a couple quality control orders to inspect what you are selling. Battleship Beanery

The representative Joshua T. helped my business tremendously when I had questions about customcat. I had a great experience so far!

Overall we've had a positive experience with CustomCat. The printing has been great so far and we haven't had any customer complaints. Shipping times have been reasonable and the pricing on their items is very competitive. Customer service has been great as well as they personally fixed the issues that we had with coding to fit our Shopify theme. The app is very easy to use also. Give them a shot!

CustomCat is a fantastic POD partner! They generally ship faster than anyone else I've tried, and their quality is great. On those rare occasions when there is an issue with a product, they take care of it quickly.

Could not be happier with the customer service from Customcat - I have called with issues which were ALL produced by myself and very general questions as well, nothing but the best service.

Quality products, Quality people. Switched from another POD supplier in the fall and we are very pleased with our experience here at CustomCat. Mike and Alex are extremely helpful and patient throughout the process and the day to day. Incredible product selection and Professional service make this our Best Choice to deliver Top Quality products to our customers. We recommend this App.

The app was pretty easy to set up and gives me what I need to sell t shirts online. I am not happy with the actual product, packaging and delivery. Still waiting to hear back from someone to find a solution.

The CC app support is very helpful in answering all of my questions. Especially when CC support went the extra mile and helped me setup the personalization feature in my store. Great job and keep up the great work!

I would have to say the team at Customcat have proven themselves committed to me as a customer and their product. They are very easy to work with and contact by phone if you have questions or need product development guidance. The production turnaround time is fast which is very important in my line of work. I'm very satisfied with their service.

I don't recommend this company. I got some items for myself to check the quality and lets just say they suck! One shirt was blurry on the front, print on back was not lined up with base print to achieve the color, then faded after first wash. Second shirt about the same just front print was blown way up from what it should have been and the back was too small, as if they switched the sizes. After all that it took them a week just to ship my order and a week to get it, I paid them way too much for horrific service.