CustomCat: Print on Demand

Really good app to help get your biz ideas going and flowing and GREAT team at CustomCat to work with you along the way. Get in the game with CustomCat and Go Detroit!

This is my second store using CustomCat. Great pricing, great quality, and if there's ever an issue, their support team works hard at getting things right (for you and your customers!) Give them a try - you won't regret it!

I am a newbie to custom cat and I enjoy using it but when there was a cliche I reached out for help and was lucky to have josh turkin I received a quick response to my emails and solving the issue was even faster thankyou josh turkin for making this newbie feel at home with the custom cat family!

This company doesn't care, I'm a long term seller and most of my orders are not made in a time frame that they promise, also they use UPS for shipping which takes a lot more time and lost packages. They don't answer on my mails and pleads to send out already, a few orders were over 14 days and still not done, I don't get my money back, if the customers wants to return the product it goes to charity, it's a let down! Products get bad reviews and I wouldn't recommend it long-term to nobody. This is my one and only bad review ever, I've recieved many bad ones because of this company. Stay away is my advice. Other honorable mentions, some mugs are blurry, some crooked and poor prints go through quality check like it's perfect, app has it's own problems with not working or unable to upload new designs etc...i could write a novel, the biggest problem and dissapointment is customer support and no priority when they screw up the product and has to be remade, it takes weeks.

The customer service is terrible. I don't how else to explain. Quality of the products are OKAY. Not steller. But just hope you don't have any issues. Customer service is 1 star with this company. In response time and help.

I have not started selling but CustomCat has already earned all my sympathy. Great products, great mockups and the best support team I have seen for a long long time. I just miss the possibility of keeping products ready to upload or edit, and an easier shipping setup. Still, I have checked many POD apps and this is the best by far for me. Just go for it.

We started using this app for their wide selection, but after literally every single order having issues (I never knew how many new issues could be present with each order), we have pulled all but a small handful of their items from our store. The items we have left do not seem to have as many issues as others.

Overall, you're wasting time, stress, and money over an inferior product. Just use Printful, they have not messed up a single order.

EDIT BASED OFF OF RESPONSE: It was not fair of me to say that every order was wrong. I will note though, not every order with an issue was reported. However, what we quickly learned about CustomCat, was when a customer ordered an item from this vendor, we were crossing our fingers that their order would not have issues. On the flip side, Printful has a 100% success rate. We have not returned 1 Printful item.

Additionally, several of the "replaced" items had NEW issues. So some orders were replaced twice. Why on earth would we trust this vendor at that point? We want our customers to know that they will receive a quality product from a quality brand... and we were not that brand with CustomCat as a vendor.

I'm not leaving this review to be a jerk, just want a better product. I'll also say we have since removed every single CustomCat item from our online store in the past month or 2.

My experience with Custom Cat has been very negative!

-I placed a sample order on September 21st (just ONE product)

-The order did not process until October 7th * (11 business days later)

-As of today, October 14th, sixteen business days after I placed my order I still have not received the order and Custom Cat has been less then helpful and they are very slow to reply to messages.

This is the second sample order that I have placed. The first order took a long time to arrive and I was very disappointed with the quality. I figured I would try another product and the experience has been even worse! I am so happy that they have shown me how they do business as I can avoid making a huge mistake with my company!

* There was NO communication on my delayed orders and my billing and address was were up to date.

I used this app to upload and manage my designs. The application was very easy to use and very user friendly. The issue that I ran into was the long delivery time and the quality of the graphic print on fabric. None of the print that was placed on my t-shirts and hoodies looked crisp, even when I made sure that the resolution and dpi was correct and that the image was of high quality with basic colors. At first I thought it was a one time issue, but it continued with every order. The quality of the print just seemed to be sub par. In addition, the customer service seemed to be lacking. Many of the customer service reps seemed to be irritated by my discontent of their poor printing standards. Because of all of this, I do not recommend using this company for t-shirts, hoodies, and any other apparel.

if i could give them -5 stars I would. Unless you want to have to replace every item for crap print quality or terrible embroidery, hard pass on this one. theres pleny other POD companies that do quality work and actually QC thier products before shipping. This company has cost me thousands of dollars in replacements because of incorrect colors and just flat out embarssing work.

in response to the comment below. the wrong embroidery color was only the final straw in literally every project being an embarassing mess. I am not new to the embroidery or POD worlds. the work you do is absolutely substandard.