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I would not recommend using this app. There is no way to stop a survey once it's scheduled, the dashboard UI is buggy, there is no way to change the survey schedule once it's sent out, the survey responses show incorrect geographical locations, and the support is very slow to respond, or does not respond at all.
Hey Nic,
I'm sorry you had a bad experience! I sent you an email with different options on how we can make it right, just let me know what works for you the best.
For others reading this:
* you can unschedule email surveys in Advanced settings > Scheduled surveys
* you can customize the survey auto-scheduling in Settings > Integrations > Importing > Shopify at any time
* there are 2 locations shown next to every customer review:
a) the shipping location customer entered when placing their order
and b) location based on the IP address of customer's device when they wrote the review.
Unfortunately the IP-based location can in rare cases differ from actual location if the person is using a VPN or a mobile connection.
* when handling our support emails, we prioritize inquiries from paying customers. As much as we try to respond to everyone within a few hours, in rare cases we might take longer to respond to our users on free plans.
If you have any other questions, please email juraj@customer.guru directly, we're happy to help!
Just started using but so far so good.
Great App for NPS! Recommend for Sure. Easy install and working. Little expensive tool, but necessary...
great app for getting customer reviews , a must for all new websites
Very impressed so far. Great integration with our website, instant validation!
Awesome experience. Works flawlessly and has helped with our customer retention.
Really nice tool for feedback. Helped us improve our business understanding customer pain points.
This app is really very good and useful. We'll know what our customers think about our services and products instantly. Keep it up !
Fantastic app for making sure you are doing everything you can to have happy customers. Highly recommend. Cotswoldhipster.com
great way to gauge your customers thoughts about your service and evaluate areas in your business that might need attention
