Custom Pricing: Wholesale B2B

This app is so crucial with our business - we are doing 6 digit revenue in monthly sales and growing at 300% MoM

Unfortunately, months of months of issues with checkout - the wholesale application is rampant with bugs. Wholesale price randomly does not apply to orders. Our customers will therefore either abandon the cart or we would have to refund them manually. It's very annoying especially as a rapidly growing business that this app cannot do its simple job.

It does NOT work with third-party checkout buttons like Amazon Pay, PayPal, Apple Pay, Google Pay, etc.

As another reviewer mention - It does NOT work with Shopify discount codes. SO a lot of times will have to create an order manually just to apply a special discount code/credit that we issued.

Basically, for whatever reason, our customers will order X amount and the pricing will revert back to regular pricing without any wholesale price breaks applied as it should have. Can you imagine, having to tell customers on your IG DM to "please try another browser or redo the order in private browsing and get back to us if it works - if not we will create the order for you manually"

NOT A VERY DEPENDABLE APP AND WE ARE LOOKING FOR AN ALTERNATIVE AS WE WRITE THIS.

Bad customer service ,bugged app .really bad experience. lost a lot of money due to this app. I wouldn't recommend any bold apps ,overly priced

Sorry Bold - but until you can make this paid app work properly only one * for you!
I have always been very supportive of the Bold team and their apps, as they have been responsive and generally pleasant to work with. However after rewiring my whole store to accept GBP and EUR through Bold Cashier i needed this app to do quantity discounting. I'm sorry to say it just does not work and I have been waiting for over a month now for the discounting to work across a collection. I can't go back and now need to manually adjust incoming orders which is horrible.

Doesn't work if a customer checks out using Apple Pay or Shop Pay. I asked support, and they confirmed with is a limitation. Ironic considering BOLD's slogan is "Checkout With Limits"

I am so sick of this ridiculous app and dreadful fixes. I have been in cotact with bold every day for weeks, wasting my time. They cannot even make basic CSS style fixes that don't look ridiculously sloppy. We are losing a fortune and they never reply. Uninstalled Bold Upsell but the slow code is still there, making our website extremely slow. No currency conversion box at cart. Doesn't integrate properly with new themes with side carts either

Should you require an application characterized by inconsistent functionality, coupled with a support team whose assistance is often limited to basic troubleshooting such as enabling or disabling features, this software may meet your criteria.

They got the code in quick with an issue then fixed it a few days later. But it's been weeks I've been reaching out without anything. they just keep emailing me every 5 days saying their closing the ticket. I can't get anyone on the phone. We opted for the more expensive so we could bulk price import but it just say 'service unavailable' every time. Its been almost a month and customers still can't use price levels. SERIOUSLY DISAPPOINTED with the customer service. I was hoping a company with 5 stars would be WAY more responsive.

Still waiting for a response and a solution.

Had the app for years. They suggested we move to draft order pricing in December, ruined our whole site and dealer programs. Wasted about 50 hours getting it all fixed and back to the Variant version, lost thousands of dollars in lost orders.

Fast forward to April, they update something in the app and now pages won't load. Support doesn't understand anything you are saying, wasted about 60+ hours and lost tens of thousands in orders. They're basically saying our size store can't be supported by this awful app, but they had no problem supporting me paying for it. On to find a different app, I'll update when we find a good replacement so you know where to look too. Don't waste time and money on Bold apps, the support is an absolute joke. Bold does not care about customers.

We are using several Bold apps and none of them are working correctly. The customer service could not be worse of they tried. Their answer for their app not working is to offer custom development, ok no problem ... except we have filled out their custom development form and been emailing them for a week and recieved no response. Bold is everything wrong with the app community, all about numbers no time for helping Customers. I'm floored at how poorly they have handled our Issues. Maybe this will get their attention or more likely they just don't care.

When it works- great. but now CSV uploads are not working and much like the review below, support(?) isnt reading the information provided as to where their app is failing- they send a bunch or unrelated pre-scripted replies, or links to articles that are unrelated. Then dont answer for 24 hours. so freaking fed up ..