BOLD Custom Pricing: Wholesale

I have been using the app for a couple of months now, and i am not at all satisfied with it, but i also can't have my shop without it.
Just to warn others before making your shop depend on it.
First of all, support from bold is EXTREEMLY slow, so when you have an issue, prepare yourself to be really patient.
Second of all, Bold can't agree internally if this app works with their subsciption app, some say it does, other say it is compatible in some situation, and then others agian say not at all, this depends entirely on the individual you are put in contact with.
Also what bold does not tell you is YOU CAN'T USE COMPARE AT PRICES when using this app, at least that's what they told me, although it does work in some situations and not in others, i have doubts about this explanation, as it should be a general problem with compare at prices, but it just isn't, so i suspect this is just a way to go arround seriously helping me with my issue. The issue i have is that even though i have set a custom pricing at 20% the discount on the shop, some items are not discounted at all and others have the wrong discount, the explanation from bold is that i have compare at prices on my products, but this just doesn't add up cause it works on some products and not on others, so i would expect such an incompatability to result in the same issue all the time on all products, which it doesn't.
You sould also be prepared that communication with bold requires an enormeous amount of patience. Bold almost always tries to take the easy way out, which in combination with the extremly long response times, means it could take weeks to solve a simple issue. Somtimes it even feels like they misunderstand on purpose, just to postpone the issue and make you give up on the request.
Trust me on this, if you are considering using bold, move on! Try to find another app, you are really going to spend so much time discussing, explaining and pushing for an answer, it is simply not worth your time.
This is a culmination of a series of very bad experiences with bold, also with other apps from them, and every time you need help, you will feel lost and frustrated, and i think they really deserve an honest review, that explains others what to expect. Who knows maybe it will be heard somewhere in the top of the organization, so that they realize that they are just not providing the support that you would expect of an app developer of this size!

At first, we downloaded Customer Pricing hoping that it would be easy to use, and that we could easily create different customer groups. Having only 2 groups (default and retailer) we thought that it would be SUPER easy.

I had to send about 5 emails a day because the system clearly did not work with our shopify - the default customers were seeing the retailer prices, even though we had followed all the steps necessary so that it did not do so. And, although it may seem like nothing, it had a HUGE impact on our credibility and sales.

Although the Customer Service reps are super friendly and respond quite fast, they didn't help much. I mean, I could see that it was not working, and all I could get as a reply was "no no, don't worry every thing looks fine on our side".

We are a new company launching a product, and Customer Pricing has delayed our launch by a few weeks.

I definitely DO NOT recommend Customer Pricing.

I was having issues with the setup but Guri on the chat was so eager to help me, it only took a few minutes. It's good to have great customer service like this, priceless!!!

This app is exactly what we were looking for. Now b2b customers with certain tags see their corresponding price level when they log in. Rajni was extremely helpful in taking care of an issue we had. We are very pleased!

Fantastic app! Bold installed the app in no time and it worked perfectly from the start. It functions exactly how we envisioned it. Definite 5 stars!

Awesome support! Thank you Parminder for your help. I definitely recommend Quantity Breaks from Bold

We use this app all the time- huge help to update pricing. Installation was done by bold- took a few days- but works perfectly. They checked up personally to confirm that I was happy and the app was working properly
Highly recommend the whole suite of Bold Products - we use quite a few on our site. Thank you Taylor for the hard work in getting the app to work with our site. He worked some amazing code magic- great job

We use this app to manage our pricing for our members! It has worked great and whenever we run into any issues the BOLD team is very quick to respond and fix the issues in a timely manner!

We receive a large number of order requests from our wholesale partners via phone. We quickly realized that this process was cumbersome and could not scale without additional resources. We turned to Bold Apps for their customer pricing app and have become enthusiasts. We're leveraging this app to maintain a holistic solution for managing orders and communicating to customers. There are several amazing opportunities that we can now take as a company that were before, unattainable. In a word, this app is fantastic and we're very happy to be using it.

While it may be worth comparing the features of some apps, I advise you end your wholesale pricing app search here. Just download the app and Guri will guide you through whatever it takes to get the app working, even on custom themes. We are very happy with our new pricing tiers!