Arvostelut (1 072)
Tarkenna
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Luokituksen mukaan
Hello!
The app does not work properly in my shop and the installation team is overwhelmed with their work and has not been able to find a solution until today!
The support is also very, very slow and the work is not checked. There is no good quality management at BOLD.
On September 5th, 2020 I installed the BOLD app for testing and today is September 22nd, 2020 and it still doesn't work and I have been waiting for the last feedback from support for 2 days again! I cannot recommend this app + company!
I now have another app to test and it works very well for me and the support is very helpful and quick with its answers! The app costs more money, but it's worth it to me!
Have a nice day!
Greetings from Germany!
Great app just when you go to make changes, one the app gets fidgety and you sometimes have to remove a discount group to make changes to it. Also It takes a very long time to sync and there is no way to cancel things from Syncing. So if you want to make any change make sure you think about it twice or else you have once you hit a button you have to wait for the whole thing to sync before you can do anything else.
Dumb app messed up my cart page. My cart page use to auto update the quantity increase and decrease after the install it stopped updating automatically plus there's a little widget appears in the cart page that shows the discounts applied. I want it to auto update too. They told me it will require a custom customization which starts from $1000. Which is too expensive. I would suggest to stay away from bold apps. Very expensive service and uncooperative people.
baaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaad
Hi there! I took a look at all of your email correspondence with our customer service team. First off, I just wanted to say we are so sorry to hear that you are unsatisfied with our app! It looks like there were a lot of roadblocks and changes that needed to be made in order to get it working due to conflicts with other applications on your store, which certainly is a negative experience.
It looks like we last left off on a good note after our Tier 2 support team made some changes to your code in order to allow two conflicting apps to work together.
Would you mind responding to our most recent email with your phone number and a good time to call you so we can sort out any other issues you might have? I just wanted to let you know that *we have somebody who can speak with you in Spanish over the phone*, as I saw that was a barrier in earlier conversations. :-)
BEWARE! This app will create options and variants for every tag and pricing group you create and causes major theme and site errors! I do not recommend this app at all. They did not clearly explain how this app affects the site even after I had requested information and then after installing their customer support was non-existent. Ended up having to clean up 4 duplicate variants across 1300 skus by myself! DO NOT DOWNLOAD THIS. It will mess up your site. It also does not work with coupon codes nor with 3rd party inventory systems.
I'm giving the Bold App a 5-Star review. We've only had the app installed for a couple of days and our website has not officially launched as of yet (although all tests so far have shown smooth and full functionality so far), but I really wanted to write about Bold's service. We've been in conversation with the support team at Bold for the past week and the experience has been really really great. The download was easy and then we needed help with the coding process. The Bold Support Team was "on it" at our request. They gave us time-line specifics and have kept us "in-the-loop" every step of the way. If my staff had a question, we simply sent an email request and we literally had replies within the hour. So at the moment I/We cannot say enough good things about Bold, their pricing, and their process.
Great app and very easy to use.
Installed Bold Quantity Breaks on our site csb-battery.ca Brenda returned my call promptly and new exactly what need to be done to get our site up and running with the app. The Bold Team did the install and it was done in less than two hours. So far it works great.
Michael
csb-battery.ca
Hi Michael,
Thanks so much for taking the time to leave us a review, and for providing your website so others can see it in action! Brenda is a hard worker and such a kind person; we're glad she was able to speak with you over the phone and work with you to get Quantity Breaks appearing on your site just how you wanted.
Please let us know if we can assist with anything else!
Aryan Sharma was the best customer service I have ever gotten. Patient and understanding! Thank you!
Before installing this app and wasting your time, make sure you read BOLD's documentation, especially this article: https://support.boldcommerce.com/hc/en-us/articles/115005305726.
There are some significant, deal breaker type limitations with all versions of this app. The most recent version, Version 3 has the following limitations according to the page linked to above, and confirmed by their live chat support:
It does NOT work with third-party checkout buttons like Amazon Pay, PayPal, Apple Pay, Google Pay, etc.
It does NOT work with Shopify discount codes.
It is NOT compatible with some inventory management apps.
Draft orders remain in your Shopify admin after a customer has checked out.
I wish I had known these things upfront, which is why I'm posting this review so it will hopefully help others before they waste their time if any of those things are deal breakers like they are for me.