Richpanel: AI Customer Support

Absolutely great customer support app! I looked at a number of apps on Shopify for my customer support team and Rich Panel hands down is the best. The user interface is amazing, the integration with my Shopify backend is seemless, and the support team for Richpanel is extremely helpful, fast, and competant. In addition, I was able to speak with the founder and he is a super savvy, smart, considerate, and welcoming person who was a pleasure to speak with. If you are looking for a support app/customer service app, stop searching...you found it.

THey are quick to fix the issue

Richpanel is definitely a great tool for CS management. The support staff is knowledgeable, responsive and great to deal with. Definitely worth it!

Richpanel has been a game changer to our Customer Service Team. Their support team is second to none and the whole executive team is committed to making this platform the best customer service platform in the world. Their self help features are game changers and can impact ticket processing volume and reduce human interaction with customer service issues by up to 40%. If you are using Zendesk or Gorgias like we were, take a second and talk to the guys at RichPanel.

The app is solid but the support team really makes it for me! It does what it needs to but the support always helps so quick and accurate when I need them

We use this app to manage our customer service support. The software is just what we needed to respond to customer inquiries quickly without having to having to jump back and forth between Shopify and the our email platform. All the customer data needed is right there. The functionality of the bot is a key distinction between Richpanel and other services. On top of that, Richpanel’s understanding of the customer service flow and best practices has been a huge help to us. The team at Richpanel have been so helpful a d gracious with their time and personalization. I’m very happy we made the switch and it’s perfect for our growing business.

best CRM I've used yet. I've used all the big ones and this one seems to be the cleanest and nicest looking. most intuitive UX and makes work efficient. seamless integrations. to me, it's like the Apple of CRMs. not anything wrong per say with others but there's a reason apple is as big as it is.

You can manage all mails, messages, and comments in one page, that's awesome. Also, The best support I ever had, really recommend.

Richpanel's features are far more extensive and really allowed us to streamline and automate many of our customer service processes. It is able to connect to Shopify directly through API, so you can update orders, process refunds etc directly from the platform which sealed the deal for us. Richpanel truly helped us take it to the next level of customer service.

I use this app for creating and editing orders. It is very user-friendly and you can learn a lot about it and its different functionalities just by looking around.