Richpanel: AI Customer Support
- Tarification
-
À partir de $89 /mois. Essai gratuit disponible.
- Caractéristiques
- Jouissant d’une grande popularité auprès des entreprises basées aux États-Unis
- Note
- 4,8 (155)
- Développeur
- Richpanel Inc
Galerie d’images vedette
Complete customer service platform + AI Employees. Handle all channels in one unified inbox.
Richpanel is CX platform used by popular brands like Ridge, SNOW and Jones Road Beauty. With Richpanel, you get a multichannel helpdesk, live chat, automation and powerful reporting capabilities. You can make your team efficient by hiring AI employees that can double your support capacity & add exciting capabilities to your support team. Richpanel is a popular alternative to Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite & Sprout Social.
- Manage all Channels: Email, Chat, Facebook DM, Instagram & Phone from one inbox
- Self Service: Give customers instant answers, 24x7 with the self-service portal
- Hire AI Employees: Double your support capacity & add new capabilities
- Integrate your stack: Access data from your favorite apps directly in the inbox
- Measure & improve: Get actionable insights from your support data
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- Caractéristiques
- Jouissant d’une grande popularité auprès des entreprises basées aux États-Unis
Langues
anglais
Cette application n’est pas traduite en français
Fonctionne avec
- ReCharge
- Yotpo
- Returnly
- Klaviyo
- Aircall
- 20+ integrations
Catégories
Messagerie en temps réel
Réponses automatisées
Tarification
PRO
$89 / mois
ou $828/an et économisez 22 %
$89 per additional user
- Channels: Email, Phone, Live Chat, Facebook, Instagram
- AI Employees: Sidekick AI
- Connect up to 2 Stores
- Customer Support Reports
Essai gratuit de 14 jour(s)
PRO MAX
$119 / mois
ou $1,188/an et économisez 17 %
$119 per additional user
- Everything in PRO, and:
- SMS channel
- Social Media AI
- Customer Satisfaction Surveys
- Multiple Brands
Essai gratuit de 14 jour(s)
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Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification
Avis (155)
Always helpful. The social media moderator (AI) is dope. It gets the job done very well as long as you use the correct prompts. Richpanel is the way to go!
Great app.
Their Manoj, their support agent even take time to have a call with me to explain to me the automation. Thanks a lot.
The "AI" feature is not all it's cracked up to be. It is NOT an AI chatbot that can answer customers' questions for them. It is not an AI that learns from previous conversations and drafts useful replies for you.
It is basically just a weak version of ChatGPT that can help you draft a reply based ONLY ON your help topics that you've manually written, but still needs a human to review and send it.
Even though the "AI" feature was the main reason I installed the app, I never use the AI feature. This makes Richpanel no better than any other helpdesk system as far as I can tell.
We have been using for some time now, and loving it. So easy to have an overview of what the CS team is dealing with, the level of queries, and how we can add value for our customers.
If we have a question, the team at RP is there quickly with help and an answer :-)
This platform is wonderful! We have used Hubspot and Gorgias, but Richpanel has the best of both platforms. Amit and his team are amazing to work with. If we are having an issue, I email them, and within minutes, I have a response of "We were able to locate the issue and fixed it" or "We will look into this and get back to you." I have an answer by the next business day for most issues. We have also provided feedback, and they have taken it and made this CRM beyond what we could have suggested. I hope our partnership lasts a really long time Thank you Richpanel Team!
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