Customily Product Personalizer , Počet recenzí: 177

I used the app for more than 1 year it all good and perfect and the customer support is perfect I recommended

I am incredibly grateful for the exceptional support provided by the Customily team. Their support representatives and DEV agents have been instrumental in ensuring a seamless experience with the app. Their prompt responses, deep technical knowledge, and unwavering dedication to resolving any issues have truly impressed me. It's rare to find a team so committed to customer satisfaction, and I'm fortunate to have had their assistance throughout my journey with the app. Thank you, Customily, for setting the bar high and delivering top-notch support at every step.

Den besten support den ich bis jetzt gesehen habe der hammer

I strongly advice you to never use that app. As a Shopify Plus customer you can be sure we know how things should work. But this app... Oh my god.. The team behind it is unwilling to hear about critical bugs. They just keep telling you to find "hacks" and "workarounds" instead of fixing things on their end.

As a business owner I always spend time first to learn the basics before I hire team members for tasks, but with Customily, unless you hire cheap workpower to spend 8 hours per day on what else could be done in 30 minutes (without bugs and with a proper UX) – you are going to go completely nuts.

In 3 months we couldn't even launch our first customizable design because although the replies from the support are coming fast – they WON'T FIX ANYTHING. Heck I even offered free UI/UX consultation to them to be able to do something finally, but they haven't replied on that.

Here is just a FRACTION of the bugs and pain points:
1. When you press CMD+Z to get back, 30% of the time the layers position will be messed up with no way to revert it except manual work.

2. You can't move multiple layers positions in bulk (although the option exists it doesn't work when you have many layers on the design).

3. If you have many layers be prepared for manual labor like no other. Instead of offering functionality to set standard thumbnails for each layer you'll need to go one by one and change these. You can think it's not a problem but when you got 400 layers to change it becomes very painful and could be fixed super fast by the team.

4. The UX is so bad, I proudly tell colleagues about it being the app with the worst UX I've seen since probably 2010. They overcomplicate everything with no reason, honestly it sometimes feels like they just want you to suffer.

5. You can't clone designs – for those of you who didn't use the app – designs are the building blocks of your products. As soon as you change the name of the option set inside that design you can not longer clone it. Now think you have created a base with 400 layers, spend days on it, and now you can't reuse it to create new designs because it won't copy. This one takes them already 18 days to fix and they're probably not even close because they still try to figure out how to "hack" our way through instead of just fixing it for god sake.

Please stay away from this app no matter what. Your life is too valuable to spend it on Customily. Learning your way thorough a bug hell which will never compensate at the end. Please understand that unless you want to be a freelancer who does Customily for other people you will go through weeks of learning without any value at the end. You will eventually face a huge bug which ruins your workflow and they won't be interested in fixing it. You will then come here are leave a 1-star review just like me, spending even more time on pointless things which won't bring you any sales.

Customily is very powerful and can do a lot. You need to be prepared to figure it out. We have been working with Alejandro and his team for a while. They have been helpful and responsive to our requests. I wish customizations could be delivered faster. We are about to launch, so I will update this after we launch.
So far so good!

Great customisation app with so many options and a very responsive team! Thank you for all your help!

Highly recommend! Customily is a top-notch app that serves most of the existing requirements you ask for in personalizing POD products. The feature are up-to-date and the support agents work with great attitude and timely manner. There are of course some hiccups during the utility of the app like maintenance or down system, but they take a reasonable time to handled and resolved. In general, we really appreciate Customily and hope we can have more new features in the future.

Excelente aplicación. La atención a clientes es muy buena y rápida. La manera en la que se ve el preview del producto es increíble, mis clientes lo aman.

An effective app that allows you to customize your product in an easy and fast way. The support team is ready to assist you in rapid response times. Good job!

Love this app so much. Best app and the best customer service I ever experienced.
Assurance all needs you to do. Customer service replies so fast and enthusiastically finds solutions for clients.