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Very helpful and useful app to keep track of customers. The customer support is also very kind and helpful.
Thank you for your review! Glad to hear the app and team are helping your business. 💪
It's a form builder and customer manager on steroids! We were using Globo forms but now have made the transition to Customer Fields for our new FloorCity.com 2.0 theme.
Great to hear! We're excited that you're getting to use the steroid-like levels of power we've baked into Customer Fields.
Our experience with both Kyle and Katelyn have been consistently extraordinary. They both have shown to take great care and pride in solving anything, from developer to user interface issues. The response is almost immediate and in many cases they will offer temporary solutions before a permanent solution is obtained as well as really thinking through an issue and create a multitude of ways and workarounds to achieve what is needed. I am so glad that these extended fields are NOT part of Shopify as I know that there is no way we would have been able to have some of our issues taken care at the level that they have.
Helium in my opinion in customer service, knowledge, attentiveness and creativity IS the Gold Standard that ALL companies should strive to be. They feel more like really smart caring friends then just a paid service.
Thank you guys,
Dorian
Updated 9/21/2020:
"Smart, caring friends" is the best compliment we have ever received as Shopify app developers. "Care" is one of our core values at Helium. That is why work so hard to problem solve particular issues for merchants who use our apps.
In this digital space, transactions and relationships too often feel fast and cheap. At Helium, we constantly remind ourselves of the humans behind the screen who use our products in order to go deeper and deliver more value.
Dorian-- thank you for taking the time to put into words the impact this has had on you and your business. We might just have to frame this review and hang it up in our office! 😊
PS: To clear up any potential confusion, the extended field functionality, although not native to/supported by Shopify, has been integrated with Shopify's metafields so it is technically "part of Shopify" but we know what you meant. 😄
I had the need for a set of unique fields for our customers in order to provide dynamic content when they are logged in. Customer Fields made it easy for me to collect the required data as well as it gave me a set of hooks to be able to manipulate my web pages using the collected data.
I had one issue where I needed some assistance from the developer. Chelsea was a pleasure to work with and helped me address my needs with both professionalism and patience.
I recommend both the product and the company.
Great support & great product when you are looking to extend beyond shopify's current registration forms. We use it for: Tax exempt checkboxes, submitted tax exempt forms, customers inviting other customers & I assume it can do much more!
Excellent use cases 👏
Thanks so much for taking the time to submit a review!
Simple to use and manage, but very flexible. I love the ability to keep my customers contained within Shopify and extend my metadata for our specific use case. Support has been excellent, highly recommend.
Encountered a data corruption problem, of my own creation which prevented the Shopify registration workflow firing properly from my custom registration form. Brett at Helium did an amazing job diagnosing, testing and then recreating the corrected forms and data so I had a working fix. Amazing support. The product is absolutely awesome for metafield form building, collecting and managing data. They've done a great job on the API which shows where forms have been installed and are functioning. Forms can get quite complex, with trigger rules, view and hide, etc, so the form preview tool showing a green light for functioning elements is superb. Thanks Helium!
Triggers, rules, and complex forms are all things we're obsessed with 🙂
Thank you for taking the time to leave this review! We're here when you need us.
Perfect, does what it says, works immediately, does not conflict with our Loyalty Lion points app, customers can change their email without calling now and they keep their account info and points just fine
5 stars
The app is easy to use and the service was fast and friendly! We use the app to collect customer data required to validate their account. The app worked perfectly for that!
Great App! No issues or glitches to report so we are 100% happy with our choice to use this app.Thanks Guys!!