Helium Customer Fields , Počet recenzí: 356
Zpřesnit
-
Podle hodnocení
Amazing customer service!!! So much help and support setting everything up! I would recommend for sure!
Used this app to build a custom registration form. It was easy to build and install. Help was avail when I needed it.
Tested the app and it works fine. I don't know if it will be easy for other people though since my website isn't running yet. If I don't have any complaints I will rate it 5 stars.
Awesome app and support, the team is really nice and fast at problem solving.
The app is fantastic. Very complete and has a system to assign processes and behaviors in a very easy way, without the need for programming and complicated configurations.
In my previous review I complained that the PRO subscription only had 2 forms and it seemed to me an excessive price, but it is fair to modify my review, when the company listens to its users and makes improvements adapting to the needs of its public.
Not all companies follow this policy and I congratulate the HELIUM team for expanding the number of forms. Thank you!
UPDATE: We've increased the form limit on the Pro plan to include up to 5 forms! We hope this helps you get more value out of the app. Cheers!
--
I truly appreciate your candid feedback!
We are a small team, and we aim for two things when considering our app's pricing: 1) provide as much value to merchants as possible and 2) charge enough to maintain the app and keep adding new features.
Our Customer Success team will reach out to gather more information about your specific use case, and we appreciate your insight as we try to improve the app for everyone. 💪
We installed the product and used it for a few months. When we had a problem with it we contacted for assistance disabling it, but support responses were very slow. We ended up removing it due to lack of timely assistance.
Chelsea and the team have been wonderful. They helped us set up our trade form and are very quick to come back with answering our questions and queries.
We just needed a simple way to add customer account verification to our registration form, and this was it!
We have close to 200k customers imported from our old store, and I was afraid that this would put us into a price tier that was too much for the simple feature we were trying to add, but I spoke with their customer support and they assured me that we could still use the lowest tier since we're not using all of the customer management features that this app offers. The sign up forms will still work and we won't get bumped up to a higher tier automatically.
Customer support is quick and friendly and easily answered all of my questions. We'll definitely keep this in mind if we do end up wanting to get into some of the more advanced features of this app. We appreciate you!
We appreciate you too! 😄
I'm so glad we were able to make your migration to Shopify just a little bit less of a headache with our email verification feature ✅
Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed
Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed
All of the app's billing is handled by Shopify - so if you uninstall the app from your store the charges for the app will be automatically canceled.
If you'd like us to reach out to Shopify's billing department on your behalf about a potential refund, please let us know!
Update: The merchant's payment was refunded and they remained unresponsive to our support team's messages.
Easy to install! Work right away. Very nice app
Only reco: Please add a bit more customization functions. For example: be able to change the default template will be great