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Helium's team is top notch!! We created a Form through them and we were having issues with the email flows that we set up on our own. When I reached out to the support team (specifically Brett), he got all the way into the email template code through Shopify and helped me figure out exactly what the issue was. I couldn't be more grateful because it was starting to cause issues for our customers. I highly recommend Helium and their team to support your business
"Top notch?" That's amazing 🤩 I wonder if we should give Brett a new middle name?
Thank you so much for taking the time to leave this incredibly thorough review! We really appreciate it 💪🏼
You know where to find us if and when you need further assistance, and thank you so much for trusting us on your Shopify adventure.
I love this app. Streamlines our account sign-up process. Give the app a try; you will love it, and the support is excellent, too.
Amazing, thank you for taking the time to leave this review! We're pumped (pun fully intended 😎) you had such a positive experience with our Customer Success team. We hope to continue to save you time and please don't hesitate to reach out with any future questions, concerns or thoughts 💪🏼
We are using Helium Customer Fields along with its sibling app: Strike Automatic Discounts.
Both are great app, Strike to offer automatic discount, Customer Fields to set up a form.
The support is responsive and friendly, very easy to understand without cumbersome technical terms.
They are open to new ideas and needs of merchants, too. So we are really happy.
As some other merchant mentioned, they are kind to go beyond the app function and suggests possible methods like combining Shopify Flow, and how it works.
Very clever made app with very kind people behind.
Thank you very much!
Thank you very much for your kind review. We are always trying to keep our apps simple and easy to use and it's great to hear that our obsession is making life easier for you 💪🏼
We're glad we were able to help you find a solution to your problem and if you have any other questions, please don't hesitate to reach out to us again 😊
Great app with a ton of features that expands upon forms and account creation flows. Very useful to deal with New Customer Accounts. Amazing customer support - shoutout to Brett! Super knowledgeable and responsive.
Brett is pretty amazing 🤩 Thank you so much for taking the time to leave this review and giving Brett a shout out! We're a tight-knit team and we celebrate when one of our team gets recognized 💪🏼 Thank you for letting us be a part of your Shopify journey!
I downloaded this app, but after reaching out to customer support, I learned something surprising—their app could do what I needed, but it would be easier and free with the Shopify Flows app! I couldn’t believe it. Instead of just taking my business, the support team genuinely cared and recommended a different, cost-free solution. Incredible customer service and HONEST company! They’ll be my first choice when I need a solution for customer fields. They’ve earned my business!
Wow, this is such a great review 🤩 Thank you for taking the time to write this.
We genuinely want every merchant to find the best solution for their store, and we're glad to have helped steer you in a better direction.
Also, we're changing our tagline to "Helium, the honest company." 😊
You know where to find us if you need anything else.
Works just as stated and very responsive/supportive customer support team. Hard to find apps that respond so quickly like they do!
We are happy to hear that our customer success team was able to assist you (it is our joy to field questions and try to find a solution for you, even if that solution isn't our app 😊).
Thank you for taking the time to leave this review, and we hope that Customer Fields continues to be a hole in one solution for your store ⛳️
화이팅!
App works really well and the chat support has been excellent!
Thank you for this review! We really appreciate you taking the time to pause your world class skiing training to give us a great review ⛷️ We hope that the snow is plentiful for you all, and we're here when you need us 💪🏼
The best app for creating custom sign up forms. Support is top tier. If you need the best and don't mind paying a little more than alternatives, Helium is the way to go!
Oh my goodness 🤩 Thank you for this amazing review and for highlighting (get it 😉) our amazing customer support team!
We appreciate trusting us with your store, and look forward to continuing with you on your Shopify adventure.
Amazing customer service!
Thank you so much for taking the time to leave this review. We strive to be "amazing" in everything we do, so it's great to hear that our customer success team was able to nail that for you 💪🏼
Hoping that Customer Fields continues to be a "wick-tory" for your store 😊
Enabled our customers to create a B2B company without us having to get involved in the process, vital to the smooth running of our site. Amazing bit of kit so far.
Amazing review! Thank you for trusting us with creating a more seamless B2B company creation on your site. Also, "Amazing bit of kit," should be our new tagline 💪🏼
Again, thank you for taking the time to leave this review and we're proud to be with you on your Shopify journey 😊