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SECOND UPDATE: The devs reached out and things have resolved very positively. I really appreciate their desire to work with people who use their app.
UPDATE FOR DEV REPLY: I'm not talking about the pricing change, I'm talking about the removal of free features and making them paid. You're forcing your customers to make a decision between upgrading and paying you, or continuing with the current free plan but unable to make changes to certain (now paid) features. This is not okay, and it's unethical.
ORIGINAL REVIEW: While this app is great for automating donations and providing a lot of options when you're willing to pay the astronomical price of almost $300 per month, the free user is left with uncertainty and treated poorly.
I've been a free user for over a year now (I don't make enough money in my shop to justify the monthly subscription) and it's been great. However, Shop For Good and DailyKarma willing remove previously free features and move them to paid tiers with little to no notice (sorry I don't consider an email newsletter that I can't seem to find as notice).
A feature I had been using extensively the entire time (donations on specific products, because not everything in my store is meant for donations) was recently moved to the paid tier. While I am still able to use it as is, I'm unable to ever make any changes or add new products to it without needing to upgrade, and I find that to be quite disturbing on them to remove features from users and then force them to pay for it to return. It's shady business practices at best and greedy at worst. You're a social impact and donation app, not a massive profit machine.
This has left me needing to find another way to gather donations because their paid tiers would destroy my overhead and bleed my shop dry. They've been slow in emails (taking a week at a time to respond) and unwilling to help me out here other than to suggest I pay. I'm so disappointed and saddened by this whole experience.
(Note to anyone considering the free plan, read the fine print that wasn't there when I started, they take 10% of your donations to pay themselves. So that "free" tier is not actually free.)
Thank you for taking the time to share your concerns regarding our recent pricing changes. We genuinely apologize for any inconvenience caused. We understand that pricing adjustments can be challenging and we appreciate your feedback.
The decision to update our pricing structure was driven by several factors, including rising operational costs and a desire to maintain the high quality of our products and services. The notification was sent to your Shop for Good dashboard on May 29. We assure you that we have carefully considered these changes to ensure continued value for our customers.
Thank you for your understanding, and we are committed to continually improving our services based on customer feedback.
Follow up. We were refunded the value corresponding to the mistake. Still looking forward to have to option to donate online, without compromising our POS operations. The features and values of giving back online are important for us!
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I installed this app for my website, and they are charging me for the sales we had at our RETAIL BRICK AND MORTAR STORE through our point of sale system!!!!!!!! ???? . This is an app for online sales, where costumers can select a donation they like, so we give back! That said, this is NOT meant to be for my in person POS (Point Of Sale) operations business, where they don't even know that's an option!!!! Seriously?
Thank you for your feedback and for your inquiry through our support channels as well.
We apologize that there had been confusion regarding your POS orders and have remedied things both on the backend and for your processed amounts for the month as soon as we were made aware of the issue.
We work very hard to make sure our brand partners are happy as customer service is our top priority - please let us know if there's anything else we can do to remedy this for you.
Thank you for joining us in making the world more connected through giving back and we look forward to continuing to serve you.
Do you support different languages?
Hi there! Yes we do! Our team will reach out to get more information and send next steps. Thank you!