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Really great product and provides a lot of flexibility in pulling specific data that you need to make actionable business decisions. Their customer service is best in class too, they respond immediately and solved all my issues within 15 minutes, HIGHLY recommended!
That's the perfect solution !! Easy to implement and the most important to know is the quality of the customer service.
This reason this is the best export app on Shopify is the support. I am new to all this but the support from the team to get me started has been best in class. If I could give them 6 stars, I would. Kudos to their team.
We use this app for a variety of reports. Every report we use has been custom created by their team. They are very quick to respond and they've created every report we've needed. Great app, great support.
We needed at more robust report tool for tax purposes than Shopify offered. As a cigar brand, we have to track cigars separately from the numerous other products we sell. Data Export has been exactly what we needed. While I can't honestly say how easy the reports are to create, because I merely contact their customer service and have them create the report template for me, I can say that their customer service is outstanding. It never takes them long to create the template, so I imagine if I took a few minutes to learn, it wouldn't be hard, but that's on me! I get what I need with the help I need when I need it. What more can I say?
I am on the Shopify basic plan and to bump up to their SHopify plan, its $50. I was working on sales tax and I really needed more information that on my current plan, Shopify couldn't give me. The shopify team suggested trying Data Export Reports and it was such a game changer. What especially helped was having Antony from their team help me create a report that gave me the information I needed and he was able to explain things that confused me. Honestly, this level of immediate customer service was key for a small business owner doing sales tax on her own. Highly recommend!
After my 3rd time chatting this group with different sets of questions, I am amazed at how well they respond. Always, thorough, fast and effective. I dealt with Amal on this request and was amazing. I had to run to a meeting in the middle of the chat and when I came back 30 minutes later, we re-engaged like we were on the chat the entire time. One of my favorite apps. It has changed the way I look and use Shopify data.
After 1 year of usage, I can confirm that they have improve in term of live support.
But every few months there is some repeating problem with the exported data.
Hope they can fully help me solve it.
When it works it really helps with my work flow.
Awesome app with even better support. Reuben walked my through everything I needed to know. Would highly recommend!
Really useful app for us to get accurate Customer Journey data in reports. Support was really helpful and quick as well!