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My understanding from other is that this is a good app for doing Google Shopping Feeds. However, if you want to do other feeds, beware. The Wish feed is simply broken; it exports in the wrong format. I pointed this out to them, and, amazingly, rather than implement the simple fix they told me to create a custom feed for Wish from Scratch. Then came eBay. Data Feed Watch doesn't handle variations correctly; they come up in random order. This can be done correctly, as other listing are. I have been trying to get DataFeedWatch support to work on this for weeks now, but the only tech support is by chat , and you often get different people each time. And they don't have a case system, so I have to explain to new people the problem each time, and then exactly nothing happens. If you know exactly what you want and know this product will do it, OK, but if you want to set up multiple feeds for different stores, and if you want decent support, go elsewhere. I have had a 1 star experience with the product, and a 0 star experience with tech support.
I have tryied to contact them for a week to restore my password and haven't got any response. Affecting my business :(
Hi,
I’m really sorry to hear that you didn't got any response.
I already contacted our support and I was told that they replied you twice in the past week. Please check your spam folder, there may be messages from us there
We’re sure that we can get it sorted. Please let us know if you received the messages or contact us via chat. We'll be glad to help you.
Best,
Milosz
Was really excited for this app, and ok with paying $60 a month for a good product feed. Unfortunately after months I still wasn't seeing results. I had a problem with my feed link that nobody on their side caught. Their data feed also duplicated my products, and nobody from the tech could figure it out, and claimed it wasn't causing problems. Waste of time, waste of money. I removed the app today and will figure something else out.
Hello,
We’re really sorry to hear about the trouble you’ve experienced that caused you to unsubscribe from DataFeedWatch.
Our team has checked your feed for any issues, and everything seems to be working as it should from our end. However, we suspect that the issue you had is connected to the microdata coming from your Shopify wstore hich may be interfering with the data from our feed file.
Would you like to give DataFeedWatch another try? If so, we’d be happy to conduct a free feed review to make sure everything is working properly and all your concerns are addressed. Please don’t hesitate to reach out if you’re interested.
~Milosz / DataFeedWatch
Hardly used it, uninstalled and I am still getting charged monthly for it. Scam! I want my refund!!!
Thank you for your review. We're glad that you let us know something went wrong. We already cancelled your account and refunded you. If you have any questions, please let us know: support@datafeedwatch.com
Very miserable experience. I can only speak about the Amazon marketplace channel. Perhaps the platform is more stable for other channels, but if you are looking to prepare feeds for Amazon using DataFeedWatch - I strongly suggest you consider other options.
The Amazon Order Management module is so buggy it became laughable after a while. I think they only recently added it - but clearly they haven't bothered with alpha, let alone beta testing.
I stuck with them for several weeks, always believing things were about to start getting better. In fact, things got worse. After I spent 12+ hours building templates for Amazon feeds, the portal reported an error to which they responded "We have encountered a problem downloading products" and asked me to re-install. They assured me that re-installing would not impact my templates. I re-installed the app, and guess what? No more templates.
Their customer service team does respond in a relatively timely fashion. But the substance of their guidance is so bad that oftentimes no guidance at all would have been better.
Buyer beware!
This app is total time wasting. Customer service is useless. I Just wasted time for nothing. There are no easy access to cancel the plane
Hi!
Thank you for taking the time to share your feedback with us. We sincerely apologize for any frustration or inconvenience you experienced while using our app, and we appreciate the opportunity to address your concerns.
First and foremost, we'd like to clarify a few facts regarding your experience:
- We extended your free trial from the initial 2 weeks to 3 weeks to ensure you had ample time to explore our app and its features.
- We understand that you had several interactions with our Support Agents during your trial period. Our team is here to assist and guide you to make the most of our app.
- We acknowledge that you encountered issues from the beginning and even reinstalled the app. We also assisted you in installing the necessary stores.
- You requested a Feed Setup for one of your stores connected to the Google Channel, which we promptly completed. Due to some complexity in the setup, we extended your free trial by an additional week as a goodwill gesture.
- Upon completing the Feed Setup, we sent you an email with instructions on what additional data needed to be added to make it fully functional.
We want to clarify that our intention has always been to empower you with the tools and guidance to set up and manage your store effectively. While we offer comprehensive support, including tutorials, guides, and assistance from our Support Agents, we do not set up stores or manage them on behalf of our users.
We appreciate your feedback, as it helps us improve our services. We understand that your expectations were high, and we apologize if these were not met. If you have further questions or need assistance with a more comprehensive setup, we recommend considering our Feed Factory feature, which provides end-to-end assistance. You can also contact our Customer Support and we'll be more than happy to help you.
~Milosz / DataFeedWatch
Charged me $128 when I never used the application. Tried reached customer service about this charge multiple times and no response. Would not recommend.
I had two issues within the first 10 minutes of using it - usually not a good sign. When I contacted the support I was asked (by the support person!) to pay for the solution during trial. Very weird. The customer support was also not very understandable and did not really try to be helpful. Unfortunately 1/5.
Hi there,
We’re sorry to hear that your first encounter with DataFeedWatch was disappointing.
It looks like you had started the process to begin your free trial, but still needed to confirm that you’ve accepted the charges in your Shopify account. This is necessary to start every trial, but please be rest assured that we never collect any payments before the trial has ended.
We’ve been in touch and are more than happy to solve the issue you’re facing. There are a couple of solutions we can go forth with. If you’d like to give DataFeedWatch another go, please feel free to reach out to us via chat or email and we’ll get it sorted.
~Milosz / DataFeedWatch
Updating my review from 5 stars as the customer support is as good as non existent.
I sent support a request to enable variations in my listings as advised in their blog but several days have passed and zero response.
79 Euros is not a small amount and I'd expect a response within max 2 days. There are apps out there that charge far less but the support on them exists.
A shout out to Marvin for being helpful and all but the support team not responding and being non existent makes this company not pleasant to work with.
There is no way I would pay 79 Euros for non existent support, no way at all.
The feed itself is quite nice and powerful but what good is all that if support is non existent. Imagine having an issue and you get no support.
I would NOT recommend this app or company at all.
Update: Updating in response to DataFeedWatch response.
Way to vilify your customers by claiming that I didn't accept your apology. I only declined compensation as I felt I am not entitled to it as I didn't pay anything in first place and decided that I want to move back to a different service with another supplier. I never refused your apology and even explained that this review is left as is for May 2023 so that hopefully if you improve then your future customers will see new comments as a reflection of your improvements made. So please don't make it look like your customers are evil.
Hi,
Thank you for sharing this feedback on your experience.
We're sorry to hear about the trouble you've had, especially since we place high a value on our customer support and many reviews from other customers confirm this.
Due to an unexpected error, your message was noticed a few days after you sent it to us, for which we are deeply sorry. At the same time, we want to assure you that we are working on improving the process so that a similar mistake will never happen again.
We tried to contact you several times, but unfortunately you refused to accept our apology and compensation. We hope you will give us another chance some day.
~Milosz / DataFeedWatch
simply doesnt work, wasted so much time trying to get feed to work on google shopping only to find out that it was a problem with their coding. support is non existent no one ever answers you questions or fixes issues
Hi,
Thank you for sharing this feedback on your experience.
We're sorry to hear about the trouble you've had, especially since we place high a value on our customer support.
We've reached out to you via email, and our team is actively working on the solution.
If you have any further questions, please don't hesitate to to reach out to us and we'll be happy to help.
~Milosz / DataFeedWatch