Cin7 Core , 70 değerlendirme

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14 Şubat 2024

I like that I can integrate my sales channels (Etsy and Shopify - Amazon is an option too, but I opted not to integrate it to save money) and input manual orders in one place to keep track of orders, inventory, shipments, and payments. I used their previous product OrderHive, so it is all fairly intuitive to use, and they provided great onboarding and setup. I was paired with Muskan as my Onboarding Specialist, and she was very patient, knowledgeable, and helpful in getting me setup.

noteify
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:4 ay
21 Şubat 2024

I was using Orderhive for order management. Cin7 is a much better program with more features. My onboarding experience was great. They really take the time to make sure everything works right before moving to the new program. I would recommend!

Planet Bean Coffee
Kanada
Uygulamayı kullanma süresi:Yaklaşık 1 ay
15 Aralık 2023

I love Cin7 , it's such a great software to track my inventory, my sales, my stock transfers, my cogs... full of reports ...
very flexible tools, with a lot of integrated API connexion like Shopify and the customer service is amazing !

Horus X
Fransa
Uygulamayı kullanma süresi:1 yıldan fazla
30 Ekim 2014

DEAR is a top-notch system. For inventory geeks out there, this is the only system that - for the money - has multi-level BOM capability with auto-kit/assembly functionality. (TradeGecko, Stitch, Unleashed - none of those other systems offer that). That's huge if your store's products go through any sort of production, assembly or manufacture.

For those who have used the system for a long time, it didn't used to have the prettiest interface, but DEAR just went through a complete overhaul and it's now more powerful and much more pleasant to use on a daily basis.

If you're considering a serious system, this is the one for you.

Sugarlift
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla
17 Temmuz 2023 tarihinde düzenlendi

UPDATE 18/7/23: After being with DEAR from their very first year and supporting them from the beginning, we are now facing a huge increase in our monthly fee with short notice, so will be cancellling our subscription. Dissappointing service now they are Cin7.

Looked at quite few inventory systems before going with DEAR. Lot to like about it. The product upload from Shopify and subsequent integration, the logical way the fulfilment process is presented and flows, and barcoding. There have been a few smaller issues and suggestions along the way, but the response has always been swift and for the most part resolved quickly. Think there is also more upside with further refinement of some processes in development. In summary I would recommend it.

Fusion Multisport
Avustralya
Uygulamayı kullanma süresi:9 yıldan fazla
6 Eylül 2023

Recently after the merger with Cin7 (previously dear system), the support and issues have increased. We have a major bug in product integration for last 5 weeks and still waiting for resolution. For them it is not a priority and no proper work around provided. Not sure if this is faced by any other customers.
No escalation channel, no account manager support.
We are a customer for last 3 years but now looking for replacement.

LuxuryPromise
Birleşik Krallık
Uygulamayı kullanma süresi:Yaklaşık 3 yıl
12 Ağustos 2016

Earlier this year we made the nerve-wracking move to an inventory management system. After a lot of analysis we decided on Dear Systems. The support we received during set up was great, and the ongoing support I have had to iron out legacy issues has been fantastic. Having Dear Systems in place now means we don't oversell our products and can manage stock so much more efficiently.

Playroom
Avustralya
Uygulamayı kullanma süresi:Neredeyse 8 yıl
10 Mart 2016

So... not only is Dear one of the most comprehensive, intuitive and easy-to-use inventory management softwares, it's support team is fantastic too. They, and especially Alex, have been incredibly helpful in resolving my issues. They listened, tried to really understand the question, trouble-shoot it from every possible angle and find the best solution. The fact that it took more than an hour wasn't daunting, I was so grateful that they took that time and didn't pass me off to someone else. Thank you guys! You rock.

Cafe Devocion
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:7 yıldan fazla
2 Mayıs 2022

I used to be major fan of this software. Our company has been using it since 2016. Since the company has been acquired by Cin7 support has really declined. We've had a critical support case open for 3 weeks and it is still not resolved. I have been unable to talk to a human. I keep getting fobbed off with "the technical team is working on it" "our technical director will call you" "the fix will be rolled out over the weekend". All I want to do is talk to a human. I've asked every time to speak to someone about the issue. Nobody is talking. We pay 8K per year for the software. I used to recommend DEAR to many colleagues in the e-commerce space as a leading solution. However, this incident has left me really disillusioned with the company. If it was a minor issue I could understand a ticket taking 3 weeks to resolve but this has been a catastrophic meltdown of our Amazon integration in 4 countries. We have 69,000 notifications of sales data that can't be reconciled. I would not recommend DEAR inventory.
Heather Cole
Country Trading Co. Founder

Country Trading Co.
Yeni Zelanda
Uygulamayı kullanma süresi:7 yıldan fazla
24 Şubat 2016

I have been searching for an inventory and customer order solution to be able to manage everything from one place for all our eCommerce stores. After tons of research I decided to go with DEAR. Not only do they provide the services I have been looking for but they offer so much more and they do it well. I am very pleased with their service and all the features and will be using their service for years to come.

Dark Matter Props
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:6 yıldan fazla