Delhivery ‑ Logistics Platform

Positive:
- Delivery One fulfills my requirements and is easy to use.
- Creating shipments takes just 30 seconds, and notifications are sent via WhatsApp and SMS to buyers.
- The Android and iOS apps allow buyers to track their shipments and request support for changes in mobile numbers and addresses within the city.
- Customer support is quick to address queries and provide assistance.

Improvement Suggestions:
- Integration of a pin code checker on Shopify product pages, along with expected delivery dates and a trust shield for sellers, would enhance transparency and trust.
- Merging Delhivery One B2C and B2B accounts respectively could streamline operations and improve user experience.

Negative:
- Delhivery B2B support is lacking, and merchant/customer support is poor.
- Lack of tracking information sent to recipients, and the cost of NDR WhatsApp notifications is higher than the market rate.
- NDR verification via IVR should be stopped due to recipients flagging numbers as spam, resulting in RTO instead of successful delivery.
- Delhivery High-Risk RTO buyer feature is not functioning properly.

Overall, while there are areas for improvement, I am currently satisfied with Delivery One for Shopify and would recommend it.

App works the way it should. No problems in 1 month of usage

Very cost effective and reliable compared to ship rocket and other services

Delhivery has transformed our Shopify store with its seamless integration and effortless bulk order processing. The team is responsive and ensures a smooth integration process, while the ground support is impeccable. Their commitment to accuracy and reliability makes Delhivery a must-have for any business serious about streamlining logistics on Shopify!
"Strongly recommend!"

integration was good,we process our order through unicommerce only.orders automatically sync.easy to use .bulk order processing with just single click.

great service

Superb

There was some integration problem Initially, which was due to two account we were operating. One is for surface and the other one is for Express shipment with the same email ID login. Delhivery customer care was not able to make it out, but integration team has done commendable job. Even they have clubbed our both Id and integrated shopify also. Representative from their team Ms. Maitreyee worked for two days and completed her task late evening and sorted out all our issue.

updating to 5 star for their seriousness to understand the problem and give solution to customer.

God bless.
Stay safe.

Great app to ship our products & easy UI & UX. All in 1 Dashboard. Best rates & fantastic support with early solutions.
I strongly recommend the app for your shipping partner.

Orders are not syncing initially. But after 15 min it shows the orders in panel. So there is no problem. Just have to wait some time.