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Customer support is great! I had an issue on my site with the custom processing time not saving correctly. The support team responded to my email within minutes and had the issue resolved within 2 days. One note is that the processing time and delivery time do not add like the widget on Etsy. I am also a seller on Etsy and the configuration is not the same as setting shipping profiles on Etsy. Processing time and delivery time are both calculated from today's date (and not added together) with this app. This is a little unintuitive for me. However, it is easy to work around by setting the shipping time slightly longer, so the date range shown is after the processing time date range.
easy and efficient , it supports easy customization for delivery times .. Great support team and fast response thanks Mathew Quinn for help !!
Thanks for the review guys!
This is exactly what I was looking for! All the other apps use text-based delivery estimates. Their graphical visualization makes the product page look more premium! Underrated app!
Thanks for your review team!
We're a small independently run application - and this means so much!
I had few issue with the App and there was delay in replying my inquiry. However, Matt, from customer support reached out to me and worked with me to resolve my pending issue. I would rate this service to be 10 stars if its available. I wish them all the best taking this App to the next level.
Thanks for your updated review. I thoroughly enjoyed solving your issues and working with you to make sure your store shines!
Amazing app! I love this app! I've increased sales by adding this app because now my customers know when they can expect to receive their product. Highly recommend this app! Matthew was a big help! 10 Stars!
Thank You - this means the world to us!
It is a great app but now it has been a couple of days of the apps simply not working at all. No response from support yet Update: App is currently working and support reached to solve the issue.
Thanks for the kind review. The app in under new management and we are accountable, so I am sorry that the previous owner did not respond. I have responded via email this morning and am available 24/7.
Let me know if you continue to have challenges.
Thanks for being an early believer!
We've started to use this app a couple of weeks ago. We do believe it is the shipping time/delivery time app with the most potential on the whole Shopify app store when it comes to setting up detailed delivery time estimations. As for user friendliness, it is clearly at the top of the pack. Also, we needed quite a bit of customization, so we've contacted Matt to see wether he was on top of things, and he is. In fact, we're still in contact with him as we speak, trying to tweak some aspects of the app for our own use.
We recommend this app wholeheartedly!
Great app with a clean integration. I like the smooth Etsy style, which makes it simple for the customers to see when they receive the items.
Thanks guys! We'll keep shipping!
The app was working at first but then it stopped. I decided to email them about the issue I was having and got no response. I uninstalled the app and when I went back to reinstall the app is not available anymore. No heads up from this company that the app was no longer going to available. Very disappointed
Unfortunately I find this review highly misleading to all the stores that may find it and so I must add some facts here.
To the reader, please bear in mind this is a $5 a month app and we try to give the best customer service possible - most of the time at a complete loss.
You originally reached out on Sunday October 9th at 9:10pm
I responded Monday morning at 6:16am
You responded at 6:22am
I asked a specific question in my follow up at 6:42am offering to set it up for you
You did not respond so after 8 days I followed up on October 18th
You responded +24hours later on the 19th
A day later I took a look at your set up, and it appeared that you had set up the app incorrectly/misread the docs/misunderstood the set up video - no biggy that is on me to make clearer.
I then proceeded to fix your set up, and explained the issue so that it wouldn't happen again.
I also asked for a review.
You did not respond.
4 days later on the 25th of October you encountered a bug which meant you couldn't click buttons and emailed me at 9:44pm.
Before the team got to it, you then proceeded to uninstall the app and immediately try to reinstall it which caused another bug which made our app unavailable to you (one we were not aware of so thank you for flagging)
We then went to pick up the issue at 6am but whilst investigating it, discovered that you had left a 1 star review on the app listing, here.
The fact that we spent $100s on support does not bother us at all, but that we put in the time and effort, and set it up for you, and explained the issue and still received a 1 star review is heart breaking for a small business like ours.
After the review we continued to offer support to you in 2 subsequent emails that day including explaining again the logic in the app which you were originally stuck on.
3 days later (October 29th) at 8:06am we followed up in good faith again to see if you would like support in solving the issues.
To all prospective customers - we have an international dev team that handles support 24/7. We might not get to you immediately but we always get to you within a reasonable time frame and will spend hours and hours trying to solve your issues.
To Beyond Tumblers - No hard feelings at all. Good luck with the future and please do let us know if you have any issues.
Matt
Simpli Apps Owner
Great app love it. Makes everything look more professional and has improved me conversion rate. Nice job.
Thanks so much for the review, let us know if anything changes