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You advertised that we can add 10 delivery profiles but I only created 4 delivery profiles and only can apply them to 10 products?
This is not a good advertising. You should say that on the free plan you only can have 10 products applied to the delivery profiles.
It's very said because I enjoyed the app but I will not pay for this.
Thank you
A one star review with no attempt to reach out to support because of an international language issue?
That seems completely reasonable. Feel free to reach out to our 24/7 support at any time whilst you are using our app for free if you would like to clear this up at all.
Good luck in the future. We hope you find the greatest success!
This is the app that I would like to use. But customer service don't reply back. I don't even know where they are based. The timezones need addressing as the delivery dates show estimates from the previous day. I have sent two messages now to no avail. So I have deleted and will have to keep looking.
Hi team, thanks for the review.
This is absolutely heartbreaking for us to hear - we pride ourselves on our support responsiveness and have no record of you ever reaching out.
Are you sure you are messaging the right application or email address?
I can see you installed the application less than 48 hours ago - there is no way your support ticket has come to us as we have been online, scoping new features with existing users this entire time.
Please do reach out to us directly with the issue you faced as we would like to solve it for other stores who may install even if we have lost your patronage.
You'll get to us directly with deliveryestimation(at)gmail.com
After a longer conversation with you we discovered the issue and pushed a solve to production. Thanks for your help with this.
The app is only for free, when used with 10 products or less. Very misleading and unacceptable policy
Oh good flag. In the new app store page format our team must have mixed up the settings.
Feel free to reach out to us directly whenever you need.
95% of our 1000+ stores use Delivery Estimation on less than 10 products so I'm not sure what part of it would be unacceptable?
Thanks!