Zapiet ‑ Rates by Distance

Thank you so much Allison for taking the time to leave this review, I really appreciate it!

I'm so glad that I was able to help and get the correct rate from our Delivery Rates by Distance app to appear at checkout so that your customer's are charged the correct amount according to mileage from your store.

If you have any questions or need any further assistance, please do not hesitate to reach out.

Cheers,

Jessica

Hi Amber,

Thank you so much for your wonderful review! We're absolutely thrilled to hear that both our Rates by Distance app and Pickup + Delivery app have been such valuable additions to your store over the years.

Your kind words about our support truly means a lot. We're always here to help, no matter the time, and it's our pleasure to find the best tailored solutions for your needs.

We’re happy to be part of your journey!

Warm regards,
Betty

Update 27 Mar 2025:

Hi Boris, an update to let you know we have taken your feedback on board - we've implemented a new help guide to better help merchants with similar sophisticated setups as your own:
https://support.zapiet.com/rates-by-distance/en/articles/10923512-rate-calculations-when-using-subscription-apps

Best wishes,

Bogi

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Hi Boris,

Thank you for your feedback. We completely understand your frustration and want to assure you that we are committed to resolving any issues.

Upon investigation, it appears that the issue you have reported is related to the way Shopify generates subscription rates. Our team previously reached out via chat to provide an explanation and resolution, and I also followed up with you this morning with additional information. If you'd prefer, we can also arrange a call to go through all options with you.

Please know that resolving this matter is our top priority, and we truly appreciate your patience and understanding as we work toward a solution. If there’s anything else we can do to assist, don’t hesitate to reach out—we’ll be with you until this is resolved.

Kind regards,
Clemency

Hey there!

Thanks a ton for the kind words! I’m really happy to hear your rates are up and running smoothly after the changes we made!

Take care,
Angelo

Thank you so much for your kind words! 😊 I'm happy to hear that I could make a difference and help resolve those complex issues you were facing. It was a pleasure working with you and ensuring everything was set up just right. Your patience and collaboration made the process so much smoother! If you ever need any further assistance, please don’t hesitate to reach out. We here to help! ✨

-Jeanette