InXpress Shipping Rates , Počet recenzí: 52

We have had a great experience using InXpress. They are available when you need help and provide reliable delivery services.

Helpful team and an easy setup process. We use DHL for international shipments and unless you team up with these guys its difficult to offer real-time shipping prices to your customers. We tried adding manual rates to all countries but this is beyond time-consuming. Highly recommend this group.

We love InXpress! This system definitely makes shipping our International orders with DHL much easier and faster with real time shipping rates and time. The post office kept losing our International packages, but shipping with DHL is awesome. Thank you for all your help Drew!

I definitely recommend InXpress to anyone looking for a great reliable delivery for their International orders.

Stay Far far Far away from this company. First, off nothing that they originally told me about pickups were true. This included the insurance being included in the costs of the shipment and delivery times of two days to Europe (France). Non of this was actually true.

The very first shipment I sent with InExpress and DHL, I actually had to call DHL to have my shipment picked up after several days of waiting for the pickup. While arranging the pickup I was told by DHL there wasn't insurance on the package. I ended up paying for that just to get it shipped and the package took well over 19 days to be delivered not the two to three days as promised.

I should've just used USPS which was a dollar more than the sending a shipment through InExpress and took only 6 days to be delivered.

On top of all the delays for pickup and delivery, DHL dropped the package broke the bottles inside and ruining the entire contents of the shipment.

How do I know this, My customer refused the package took photos and sent them to me of the wet exterior of the package. I did get the package back but I should've just had them destroy it. Nothing inside the package was salvageable ($150.00 loss which I insured) Also my customer told me the store owner called him asking him to come to pick up the package. They told him that the DHL delivery dropped the package off the top of his dolly. then he quickly left all packages at the store and left without the signatures as he supposes to do.

Now when it came to filing the claim, I talked to InExpress who said they would take care of this and asked me to send them the info. This was sent several times and now the claim is closed by DHL because I didn't send in the forms to DHL. I had actually spoken to DHL to get an update. DHL told me that they couldn't answer me because I wasn't the actual shipper InExpress was and I had to go through InExpress.

Save yourself the aggravation and hundreds of dollars, USE USPS, FEDEX or UPS. At least there you can talk to someone and get things resolved. USE InXpress and DHL at your own risk. Feel free to ask me, I have the correspondence.

Don't waste your time, terrible customer service. They will over promise and under deliver. They couldn't even come close to my Shopify shipping costs. Not to mention you have to use their software to create the labels, it's time-consuming, costs more than Shopify, and works when it wants to. On top of that, top management likes to blame their issues on other people, never taking accountability. Don't waste your time or energy on this place.

STAY AWAY. I was very reluctant to add this service. They promised lower DHL rates but the reviews said otherwise. I chose to believe my salesperson, Manva, and I had the exact same thing happen. The app would show lower rates to our customers at checkout and then Inxpress would bill us significantly more. And guess what.... they were are all over me to install and set this app up. After we starting having issues... nothing but crickets! STAY AWAY, terrible customer service and dishonest business practices!

Easy to setup and customers get a pretty accurate quote.

Great way to get discounted international shipping rates via DHL!

I dpwnloaded this app a full week ago and still have not received a reply from this vendor. Am very disappointed, as I have used InXpress software independently in the past, and would have liked to continue using it under Shopify.

i can't review the app as they've never even bothered to get back to me. I applied for an account over two weeks ago, and despite numerous emails to follow-up, I have never even received a reply. It's a shame, as the app sounds great but I'm not impressed with their customer service to say the least. Very poor